Tag Archives: servant

What leadership traits then look like now: Servant heart

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In this series, the challenge we’re considering: how could a mission organization identify potential C-suite leaders 15 years before it needs them? What competencies do you look for, and what do the early version of those competencies look like? I think this has relevance to other industries as well, because the competencies we’re considering would benefit every industry.

The working theory I’m exploring is that you should look for evidence of early indicators of megacompetencies. Last post, I covered the first megacompetency, resourcefulness. The second one I want to propose is:

2. Servant heart

There’s a glut of articles on servant leadership, so I won’t add to their number here. However, we’re talking about early indicators, and Robert Greenleaf himself said that the servant leader should be servant first. So it’s important to break down servanthood itself.

Early experiences shape a leader’s approach to problems, working with teams and handling of authority. The approach of numerous biblical leaders was shaped by years of serving, including Joseph, Aaron and Nehemiah.

Let’s park here for a minute before we get to the competencies. Attitudes and character are not the same as competencies. As I’ve written before, leadership training should never be given to someone who lacks character. Nothing builds character like serving, and nothing reveals character like being treated like a servant. A servant heart comes out in attitudes and attributes such as humility, selflessness and longsuffering (an archaic, but revealing way to articulate patience).

Now, those attitudes may not be evident in young leaders, because they are often developed by experience. How many brash, overconfident young people do you know who emerge from crisis, failure or loss with a greater maturity, self control and wisdom? The apostle Peter comes to mind. But there are some who are wired for service (Enneagram 2, for instance), transformed by the Holy Spirit or raised in conditions that hone early development of a servant heart.

But what makes servanthood a megacompetency? Let’s look at some of the specific competencies of a servant.

“As the eyes of slaves look to the hand of their master, as the eyes of a female slave look to the hand of her mistress, so our eyes look to the LORD our God, till he shows us his mercy.”

Think of period pieces like the TV show Downton Abbey or the film, Lee Daniels’ The Butler. Picture a banquet table, with beautiful table settings and guests seating arrangements carefully planned. The servants stand still on the periphery of a room, trying not to be noticed, but where are their eyes focused? On their master’s hands, looking for the slightest indication of need before it can be expressed. Servants are good listeners, empathetic, with high levels of awareness and emotional intelligence. My wife and I refer to this trait as “radar” and long to build it into our kids so they will notice a door that needs to be held for someone, a car full of groceries that needs to be unloaded, or a person carrying a heavy load that could use some help.

  • Attentive. This is related, but I want to list it separately to draw out additional competencies:  reliability, trustworthiness and diligence—to listen to, carry out and follow up detailed instructions. One way to describe this attentiveness might be to call them a student of their master or boss.

Attentiveness also touches on proximity. An attendant by definition keeps his or her position by the master’s side. In a 1990 study of successful executives, John Kotter identified one of the most important leadership development opportunities as “visible leadership role models who were either very good or very bad.” A young leader can draw his or her own conclusions from close experience with another leader, so back-stage access combined with attentiveness will accelerate a leader’s development.

  • Prescient. The best servants don’t even require an indication of need, because they know the need before it happens. They are prescient—but in the sense of having foresight, not clairvoyance. Through study and paying attention over time, they know how their master operates and what his or her preferences are. Early indications might be commitment, loyalty, curiosity and a deep interest in people.
  • Forbearing. Another archaic word with no modern equivalent. Collins Dictionary says, “Someone who is forbearing behaves in a calm and sensible way at a time when they would have a right to be very upset or angry.” A servant has to have thick skin. In The Butler, protagonist Cecil Gaines mostly succeeds at ignoring or shrugging off slights and racist comments made in his presence while maintaining a functional working relationship with eight successive presidents from both parties and a wide range of personalities. Yes, this characteristic becomes more prevalent with age, but not exclusively; well before he began working at the White House, Cecil Gaines—and Eugene Allen, the real butler his character  is based on—had gained these skills by growing up on a plantation.
  • Stewardlike. Chuck Bentley at Crown Financial Ministries says that, while there are behavioral characteristics in a steward, the definition is simple:

“A good steward is someone who doesn’t see their own life, money, and possessions as their own.”

It’s often been observed that renters treat property differently than owners. But stewards are qualitatively different. They see their role as caretakers of someone else’s property, company, organizational unit or staff, but treat them in the way they would if they were owners. In a steward, you might find early indicators of competencies like duty, resource management, resourcefulness, and employee care and development.

If you want to find a leader for the future, look among your servants. But you will have to look; the problem with seeing potential in servants is that they don’t stand out. They can get typecast and limited because leaders don’t see or allow for their potential. For many years I wondered how cupbearing could have prepared Nehemiah for a governorship, and I resolved that question in my blog post From “lording servants” to “stooping lords”—which is probably my most extensive reflections on servanthood and servant leadership.

Servant heart is important to cover before I get to the next megacompetency, because this one gets at issues of character. My next one is easily misunderstood, and I’ve seen very little written about it.

Megacompetency Series

Leaders aren’t fruit-bearers

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What is your leadership philosophy? If you were to take a hard look at your approach to the organizational unit you give leadership to, which of these images best portrays your style?

A Jabuticaba (left), a Coconut Palm (middle) or an Orange Tree (right)?

My leadership style is more like the orange tree. I don’t believe leaders are fruit-bearers, but fruit-cultivators. Let me explain.

My board says that the performance of the organization is equivalent to the performance of the president. That’s a huge job! Certainly it’s a heavier load than one person can carry. So my job is to peel parts of the role away and delegate them to competent people. Then my primary role becomes serving them and making them successful.

As I’ve reflected on this view of leadership, I realized a few things.

1. Fruit shouldn’t grow on the trunk. In a smaller organization or unit, a leader might be busy doing a lot of the work himself or herself. There may be exceptions, but my experience is that even in early stages of organizational growth, a successful leader will not hold onto activities long. Even the youngest orange trees don’t produce oranges next to the trunk. I constantly catch myself engaging in activities I enjoy doing, but which hold up the work of my leadership team, who need my help or energy to fulfill their roles. If I’m really successful at building my team, they will ask me why I’m doing a job rather than delegating it.

2. Building trust is my main line of work. As the primary trunk of the organization, I am uniquely able to spot healthiness and manage communication and resource flow so that I starve or prune leafy limbs and branches that demand resources without producing fruit, while feeding limbs and branches that are capable of producing results (Luke 13:6-9). Any activity that strengthens the cohesiveness of the tree and empowers the supporting limbs is well worth my attention. People often ask me how I get any work done with all the meetings I have to go to. My response is that my real work happens in meetings, because meetings are often the vehicle by which trust is built, communication flows best and a group can move forward together.

3. Leadership grows limbs. Any time I can create a new junction of smaller branches that spread out, the chance of fruit is highest. If I can spur ideas or get people together who can spark new thinking, I’ve best fulfilled my role.

I don’t know about you, but I think that Jabuticaba tree looks wrong. As a metaphor, it reflects an inverted leadership style where the limbs and leafs simply exist to bring resources to the fruit-bearing centre. That centralized style of leadership will leave followers feeling used while wearing out the leader who, as central to every initiative, will become the limiting factor.

Happy to Serve, Reluctant to Lead

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It’s been a while since I’ve written on reluctant leadership, my original passion and motivation for this blog. But last week I saw an amazing article on the subject in the Wall Street Journal that made some excellent points. Let me write a preface for it and send you with expediency to the Wall Street Journal. It’s that good.

The article is built on the models of a handful of reluctant leaders, including Moses, George Washington, and Chuck Stokes (CEO of Memorial Hermann hospital in Houston), with President Dwight D. Eisenhower headlining the list. His motivation for running as president was the same as entering the military: his country needed him. So he approached both military service and public service with a reticence to put himself forward. As Robert Greenleaf said, “The servant-leader is servant first… It begins with the natural feeling that one wants to serve first. Then conscious choice brings one to aspire to lead.” That was Eisenhower’s m.o.

As I read the article, I was reminded of Jesus’ words:

But none of you should be called a teacher. You have only one teacher, and all of you are like brothers and sisters. Don’t call anyone on earth your father. All of you have the same Father in heaven. None of you should be called the leader. The Messiah is your only leader. Whoever is the greatest should be the servant of the others. If you put yourself above others, you will be put down. But if you humble yourself, you will be honored. (Matthew 23:8-12, CEV)

My takeaways were in the discussion about the CEO and COO roles. Here’s an excerpt that caught my attention:

Being an enthusiastic, charismatic, highly visible public figure with a lively Twitter account may add value, but those duties won’t coax a hesitant leader out of hiding. Some executives, like Mr. Stokes, would rather shut the office door and apply their vast experience to solving problems. Ideally, a leader excels at both, but let’s be honest. These proclivities rarely flower in the same pot.

Maybe we should start paying COOs like CEOs and invite the vice president to live in the White House, too. Or split the toughest jobs between people with complementary skills, as Salesforce’s Marc Benioff recently did by elevating his trusted operational chief, Keith Block, to the role of co-CEO.

Without further ado, go read the article (it should be free if you haven’t read anything on WSJ in a while).

eisenhower code

Joseph: Broken and rebuilt

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God has a way of building character in a young leader with high potential. Often it takes wilderness years, tragedy or failure to break down a young leader and build into him the character needed for high responsibility. In fact, in Leading with a Limp, Dan Allender postulates that a young leader can’t really develop the humility and servant heart required for spiritual leadership if he doesn’t go through those experiences.

As we’ve seen in my previous posts, Joseph lacks the character he will need for huge responsibility, so God breaks him down by taking the bottom out twice over a thirteen-year period. First, he experiences his brothers’ betrayal. After spending time in “distress of soul” in a dry cistern (Gen 42:21), he endures the humiliation of being sold and resold. The resilient Joseph surfaces again, proving himself and gaining responsibility in the estate of the captain of Pharaoh’s guard. Joseph may well relish his independence and fresh start in Egypt, enjoying the luxurious setting and the distance from his dysfunctional family. But God isn’t finished shaping him; for doing the right thing in a time of temptation, he is thrown into prison.

At what point are his rough edges broken off? How does he struggle with bitterness, blame and lack of forgiveness? When does he recognize his motivations, blind spots and the ugliness of his pride? The Bible gives a few clues to his spiritual and emotional journey once he emerges on the other side. In naming his boys, Joseph offers a glimpse of his troubles and the perspective he gains with time: “God has made me forget all my trouble and all my father’s household” (Gen 41:51) and “God has made me fruitful in the land of my suffering” (Gen 41:52). At two points when he’s testing his brothers’ character, he breaks down and weeps (Gen Gen 42:24 and 43:30). Is it simply his joy and relief at seeing his family and evidence of their repentance, or is he personally struggling with forgiveness?

Let’s dig deeper to see how God uses the tragedies, the successes and the prophecy to shape and prepare Joseph to function competently as prime minister of Egypt.

1. Joseph develops faith and integrity
This sheltered young shepherd must develop his own faith and self control in a dark world of loose morals, fleshly attractions, injustice and politics. The temptation to sexual sin is particularly poignant because it exposes roots of self pity, entitlement and bitterness. The scars of his family’s betrayal could have led Joseph to reject their faith and chart his own course. Instead, he taps deeper into his faith in God. Further, this incident of low-hanging temptation was practice for the day that Joseph would bear the responsibility of power and its accompanying ease of access to sin.

2. Joseph learns to be a witness
In this first test with Potiphar’s wife Joseph begins to learn to let his light shine so God receives glory (Matt 5:16). As he refuses to take the bait, he even goes out of his way to mention his faith (Gen 39:9). The fury of Potiphar’s wife—a woman who likely wasn’t used to refusals—may well mask conviction. When he eventually gets an audience with Pharaoh, Joseph uses the opportunity to point him to God (Gen 41:16). By that point, his witness has made a noticeable impression on Potiphar (Gen 39:3), the jailed cupbearer (Gen 41:9) and Pharaoh himself (Gen 41:38).

3. Joseph grows in God awareness
It is the hand of God that steers Joseph into not just any Egyptian household, but the captain of the guard. Not just any prison, but the royal prison. Acts 7:9-10 says God was with Joseph in Egypt “and rescued him from all his troubles.” Likewise, it is the hand of God that gives him success at every stage (Gen 39:2,3,21,23). Seeing God gives Joseph clarity of mind in his first moment of temptation; his sin would be betrayal.

4. Joseph learns to serve
Joseph begins his time in Egypt by attending Potiphar (Gen 39:4) and quickly works his way up to running the entire estate. In the royal prison, Joseph attends Pharaoh’s officials (Gen 40:4). So Joseph learns service before he gets leadership position. As Robert Greenleaf said, “The servant-leader is servant first… That person is sharply different from one who is leader first, perhaps because of the need to assuage an unusual power drive or to acquire material possessions” (The Servant As Leader, p50). There are few ways to learn servanthood better than a period of slavery.

5. Joseph learns forgiveness
Dr. Leong Tien Fock says Joseph responded well to the twin tragedies of slavery and imprisonment.

In view of the powerful position he was going to hold, he needed to be put on the receiving end of injustice and suffer much so that he would do justice and love mercy when placed at the giving end of power. The fact that he prospered in both situations showed that he responded positively to the ordeal. If he had been unforgiving and bitter, his life story would have been different.

6. Joseph develops economic, administrative and political skills
Joseph rises in leadership wherever God places him, and as he does, he begins honing the skills that will serve him well in the years ahead. Rev. Bernard Bouissieres says, “Joseph was trained by God in the School of opposition. He became a better administrator in Potiphar’s house, a better manager in prison. He got training for the task ahead.” Likewise, he will certainly use the economics lessons he learns from managing the estate.

He also learns politics and influence. Early on he attracts the investment of a benefactor and potential mentor, and some remnant of that favour guides and guards Joseph throughout his darkest days. While Potiphar has to take action on his wife’s accusations, he maintains a personal interest in Joseph. First, he chooses not to kill Joseph and instead imprisons him with the king’s prisoners—in a facility he oversees. So Joseph continues to serve the captain of the guard (Gen 41:12) and receives special assignments from him (Gen 40:4). Potiphar seems to hold up well to the passages in Scripture urging slave holders to treat their slaves with equity and justice, without ever hinting that they should set them free. But it leads to a complex cultural arrangement that is simply a whitewashed form of perpetuated injustice. While the slave holder gives increasing responsibility and protection, he is unwilling to risk his reputation by releasing his slave. Joseph clearly gains from this arrangement, but I wonder how comfortable Potiphar will feel on the day of reckoning, when Pharaoh will set Joseph free.

No doubt Joseph picks up the written and unwritten rules by observing Potiphar’s household, and even more when he spends years with political prisoners who have fallen out of favour. He learns from what they did wrong, absorbs a lot of the politics and overhears innumerable secrets. Early evidence of his abilities can be seen when he attempts to leverage his interpretation of the baker’s dream to get a quid pro quo. It’s pretty brazen to ask for a shout-out to Pharaoh! But he also learns even more when the baker quickly forgets him; there’s not much leverage from prison.

7. Joseph is tested by the Word
Finally, he is simultaneously encouraged and tested by the prophecy about him. Rev. Bernard says, “How did the dream sustain him in the dark years of waiting? God’s promise to him gave him hope.”

However, Psalm 105:17-19 adds a layer of complexity to Joseph’s vision. When Joseph was sold as a slave,

his neck was put in a collar of iron;
until what he had said came to pass,
the word of the Lord tested him.

In other words, until it came to pass, the prophecy that he would one day rule mocked him. Doubts likely set in, made even more acute by the two-year extension in prison. But Dr. Leong Tien Fock says, “When God’s word finally came true, the ordeal had not only refined his character but also inspired in him the conviction that God had sent him to Egypt for a purpose. For when he revealed himself to his brothers he could comfort them saying, “it was not you who sent me here, but God” (Genesis 45:8).”

When we say that Jesus is Lord and master, we submit to his will, his shaping, his timing. He is the potter, and we are the clay. My personal experience is that God’s methods of leadership development are not mine; they seem circuitous at best. However, the result of God’s process is far deeper, far more effective—and admittedly far more painful—than we would ever choose. But he will accomplish his purposes, and we may see that larger perspective with time.

Joseph series:

Great Expectations

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As I read the Scriptures, leadership transitions catch my attention. That interest led me to the handoff from Elijah to Elisha. Elisha was an answer to Elijah’s prayer of despair in 1 Kings 19. He stuck to his mentor like glue in his final days. And he boldly asked to inherit Elijah’s mantle as he prepared to end his ministry. But the protege was quite a different character than the mentor.

To tell you the truth, while Elijah is one of my favorite characters in the Bible, I hadn’t spent much time on Elisha… until Scripture Union asked me to write a series of devotionals on this eccentric prophet for theStory. They’ve been publishing them throughout this week, with a handful more coming at the end of the month.

In spite of the crazy miracles Elijah performs, like fire from the sky, he seems much more accessible as a character. Indeed, Hebrews says Elijah was a man, just like me. He was deeply emotional, rising to accomplish great feats and crashing afterwards. Elisha, on the other hand, seems like such a bizarre figure. His miracles seem over the top and without much of a point: floating ax heads and curing food poisoning and raising the dead to life.

2 Kings 5 is an exception. In the story of Naaman’s healing by Elisha, a first read gives the impression that Elisha is cantankerous, reluctantly healing an enemy after denying him the fundamentals of respect and hospitality. But digging deeper, I begin to appreciate that Elisha fully understands the politics involved, desires a far deeper healing than Naaman anticipates, sets aside prejudices to cross cultures and shapes the circumstances to facilitate learning. In fact, because we can identify with the characters and motivations throughout this story, it still serves up learning opportunities today.

It seems to me that most of the issues in this story stem from false expectations. In this post, let’s look at the expectations around power and greatness.

Naaman is a man of discipline familiar with proper protocol in the corridors of power. His king must talk to Israel’s king, and he wouldn’t dare to suggest a solution to a man of such abilities as the king of Israel. However, the king of Israel misses the point, forgetting all the resources he has at his disposal. Instead, he feels the weight of expectations when he reads the King of Syria’s reference letter. “That Syrian king believes I can cure this man of leprosy! Does he think I’m God with power over life and death? He must be trying to pick a fight with me” (v7, CEV). Elisha hears that the king tore his robes (or perhaps heard the robes tear—see 2 Kings 6:12) and offers to take responsibility. His goal is that the Syrian will know that there is a prophet in Israel. Clearly, Israel’s king needed the reminder as well.

Then Elisha dashes Naaman’s expectations of the prophet himself and the methods he will use to heal. For a great man like Naaman, it follows that he will get healed by a great man like Elisha. His expectations sound like he’s been reading Harry Potter. But the lesson he learns is pure VeggieTales: little people can do big things, too. It’s a little slave girl who first commends Elisha to Naaman. Then, when Naaman is prepared to throw up his hands, his servants convince him to follow to the prophet’s simplistic healing routine. As my Bible notes point out, in order to be healed, he must become as a little child.

And here is where my own expectations are surprised. I expect to find faith, humility and servant leadership among the prophets and leaders of Israel, not from a Syrian visitor. Clearly, Naaman is a leader who’s revered by his staff. Even Jewish slaves, who by rights could hold grudges, seek his best. Naaman proves to be a leader who (eventually) listens to the “little people” around him. I once heard someone say that it’s the leader’s job to define who the heroes are. The heroes in this story are the overlooked and unnamed, not the great men.

In her devotional for theStory, Annabel Robinson notes this passage is “about God’s power, about ordinary people in divinely strategic positions, about humility and obedience, as God reveals his kingdom by loving and healing the outsider, the enemy, the Gentile.” And the Syrian.

Check out her post, The Upside-Down-Kingdom, and my subsequent devotionals on this unique prophet:

[This post republished from my President’s blog on Wycliffe.ca]

Great man theory

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My summer reading was pretty diverse. It started and ended with Jesus, then ran on a Second World War theme and borrowed inspiration from the Global Leadership Summit:

  • Christ for Real, by Charles Price
  • The War Magician, by David Fisher
  • Churchill: A Study in Greatness, by Geoffrey Best
  • Creativity, Inc., by Ed Catmull
  • Jesus on Leadership, by Gene Wilkes
  • Extreme Prayer, by Greg Pruett

One overarching theme was really impressed on me through this reading. I was inspired as I read the accounts of Jasper Maskelyne and Winston Churchill. In one case, such creativity organized toward creating illusions that turned the war momentum. In the second case, such sheer determination and eccentric energy focused in one direction. But something bothered me about the fact that everyone looked to these men, and their teams were ineffective without them. These biographies fall firmly in the camp of Thomas Carlyle, who said in the 1840s, “The history of the world is but the biography of great men.”

Wikipedia describes the resulting “Great Man Theory” this way:

a 19th-century idea according to which history can be largely explained by the impact of “great men”, or heroes: highly influential individuals who, due to either their personal charisma, intelligence, wisdom, or political skill utilized their power in a way that had a decisive historical impact.

Since I was young, I’ve enjoyed biographies about these giants in history who turned the course of history. But I’m getting a bit jaded.

It wasn’t until I read Creativity, Inc. that I put my finger on how I have changed. In Ed Catmull’s critique of Walt Disney, I began to wonder why the legendary animation studio become so ineffective after the great man passed away. The expectations were so high, and so much revolved around Disney’s demanding, energetic presence that the studio just couldn’t keep going afterwards.

When Walt Disney was alive, he was such a singular talent that it was difficult for anyone to conceive of what the company would be like without him. And sure enough, after his death, there wasn’t anybody who came close to filling his shoes. For years, Disney employees attempted to keep his spirit alive by constantly asking themselves, “What would Walt do?” Perhaps they thought that if they asked that question they would come up with something original, that they would remain true to Walt’s pioneering spirit. In fact, this kind of thinking only accomplished the opposite. Because it looked backward, not forward, it tethered the place to the status quo. A pervasive fear of change took root. (p165)

Instead, Ed Catmull’s goal at Pixar—and later at Walt’s animation studio—was to create a culture that would produce greatness even after the founders and visionaries were gone. He wanted to build a company with interchangeable parts. Some of the ideas he explores in his book:

  • “My job as a manager is to create a fertile environment, keep it healthy, and watch for the things that undermine it” (p xv).
  • “Figuring out how to build a sustainable creative culture… wasn’t a singular assignment. It was a day-in-day-out, full-time job” (p 65).
  • “All we could do at Disney, I knew, was create a healthy creative culture and see what developed” (p 274).

He begins by talking about the importance of finding the right people and getting them to work together in a way that produces great ideas. He certainly accomplished that by assembling an amazing collection of creative directors at Pixar. He then talks about the goal of management to constantly empower those people to solve creative problems together. He promotes the ideas W. Edwards Deming pushed at Toyota, referring to “a democratic central tenet: You don’t have to ask permission to take responsibility.” (p 51)

Ultimately, Catmull’s greatest success was to bring the ideas of candor and empowerment to the culture of Disney, leading to successive #1 films—”Tangled” and “Frozen”—after 16 years without a box office hit. Rather than replace the existing staff to accomplish this feat, he proudly points out that the studio “was still populated by most of the same people John [Lasseter] and I had encountered when we arrived” (p274).

Let me come full circle, as my summer reading list did. Jesus did the same thing as Ed Catmull did. Or rather, Ed did what Jesus did. He took a ragtag group of fishermen, zealots and tax collectors and spent three years challenging their mindset, changing their hearts and establishing a new culture. He certainly made himself dispensable and created a structure where interchangeable parts would keep the movement going for at least 2,000 years. Granted, we don’t have all the same tools he had available.

And yet, we do. As Jesus told his disciples, “Very truly I tell you, whoever believes in me will do the works I have been doing, and they will do even greater things than these, because I am going to the Father” (John 14:12) and sending the Holy Spirit (v16). Though he probably wouldn’t say it this way, Catmull simply expounds a form of servant leadership that originally came from Jesus. There’s just something about having someone else say the same things again that makes them come alive and allows us to see them with fresh eyes. For that, I’m grateful to Ed Catmull.

I’m not sure I want to read any more “great men” biographies. I want to read about men and women who built great systems and great cultures that continue to the next generation.

From “lording servants” to “stooping lords”

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In 1970, Robert Greenleaf introduced a paradox that swept the business community: the idea of The Servant as Leader. Many leaders have picked up his books, embraced the concept and developed a servant leadership methodology. They do mind tricks like inverting the organizational chart, and they develop great management practices, all while missing Greenleaf’s point: he wasn’t writing to leaders.

Few recall that Greenleaf wasn’t suggesting that leaders should become servants. Rather,

The servant-leader is servant first… It begins with the natural feeling that one wants to serve first. Then conscious choice brings one to aspire to lead. That perhaps is sharply different from one who is leader first, perhaps because of the need to assuage an unusual power drive or to acquire material possessions….

The natural servant, the person who is servant first, is more likely to persevere and refine a particular hypothesis on what serves another’s highest priority needs than is the person who is leader first and who later serves out of promptings of conscience or in a conformity with normative expectations. (p50)

Greenleaf was starting with different building blocks: a different attitude, a different spirit, a different person who gets noticed and promoted. In this sense, Nehemiah was a great candidate for development. He learned servantship through years as an exiled cupbearer, attending to the needs of a foreign king. When he eventually aspired to lead, Nehemiah didn’t lose his sense of grounding and character. As a godly governor, he really believed his call was to serve and relieve the people, not add further burden upon them. He was a servant leader long before it became the rage.

So why did Nehemiah use his platform to critique both servants and leaders?

It turns out that even servanthood doesn’t guarantee the right attitude. In chapter 5, Nehemiah’s turns the harsh glare of his spotlight on his predecessors, who laid heavy burdens on the people. He doesn’t stop there, condemning their followers: “Even their servants lorded it over the people” (Neh 5:15).

That sentence just sticks in my craw! I can’t rationalize this seemingly-impossible paradox. How can servants lord it over anyone?

But we do, don’t we? We all leverage any power we can get. From the exaggeration regularly found in CVs to the length of a person’s title, we all use every tool at our disposal. There’s a constant temptation for the administrative support staff of any leader to use the influence of their boss to gain power for themselves. If we’re really honest, we’re all laid bare by this critic of the accepted business practice of his day.

How do we steer clear of lording servantship? What can we learn from Nehemiah?

1. The position doesn’t change the person.
The position of governor came with a high level of responsibility and expectations, one of which was hospitality. Chapter 5 tells us Nehemiah could anticipate as many as 150 gathering at his table any given day. He was a good host, assuring that they had the finest food and a selection of wines. He was a connoisseur, after all.

This was clearly a business expense, and it was a right his predecessors had readily used. In fact, to claim the allowance would not draw any attention, while refusing the perk could create headlines. Nehemiah chose to forego his rights.

Why? My pastor, Glen Nudd, notes:

There was something bigger going on in Nehemiah’s heart and mind than the opportunity to enjoy an enormous hospitality budget.

This decision alone demonstrates that Nehemiah did not change when he got a promotion. After stepping up to enormous responsibility and position, he didn’t forsake humility.

2. Followers pay a cost.
Pastor Nudd says any perk received by a person in a position is a tax, and taxes always have a cost.

No government programs are ever free; they have to be paid by someone.

Nehemiah perceived that the people already carried a heavy burden, and he wasn’t going to add to it. Instead, he sought to lighten it.

The ‘servant-style’ of godly leadership demands that we ask ourselves questions about privileges we’re given, offered, and expected to take and then to ask ourselves the question: ‘If I take advantage of that particular thing, could it potentially undermine my mission to serve those I’m leading?’

3. We are all followers.
What was Nehemiah’s motivation? Verse 15 says it was the fear of God. Because of his understanding of his position in relation to God, he knew his position in relation to the people.

Centuries later, Jesus would marvel at the faith of a Roman with high position willing to beg him to heal a highly-valued servant. This centurion told Jesus he was not worthy to have him step into his home, but knew he could heal with a word.

For I too am a man under authority, with soldiers under me. And I say to one, ‘Go,’ and he goes, and to another, ‘Come,’ and he comes, and to my servant, ‘Do this,’ and he does it.” (Matthew 8:9)

It’s easy to see the nature of authority in that quote. Sure, the centurion could tell people what to do. The key is that first phrase, “For I too am a man under authority.” If we know who we’re really serving, then we don’t abuse power; we handle authority and position with care. Servants don’t lord it over anyone.

4. Servants can “lead upwards.”
Followers usually emulate the behaviors and attitudes they see in their leaders. Nehemiah’s servants were right there with the people, rolling up their sleeves to lay stones in the wall. But what happens to followers who serve beneath a lording leader? Do they get a pass?

Chapter 3 draws out of obscurity the actual men and women who built the wall of Jerusalem. In the middle of this chapter, we see a case study of servants who plotted their own course. Verse 5 says the Tekoites repaired a specific part of the wall, and verse 27 adds that they went the extra mile, helping build a second section. They went above and beyond in spite of the example of those who should have been their role models. While the Tekoites put in the hard work, “their nobles would not stoop to serve their Lord” (Neh 3:5). What powerful phrasing, though a footnote is quick to point out the word “Lord” could also mean lords, or supervisors. Frankly, it’s all the same. When we serve our supervisors, our leaders and our followers, we’re serving our Lord (Eph 6:7).

Before Nehemiah ever aspired to lead, he revealed his posture and his heart. In his prayer in chapter 1, he used the word “servant” seven times. He put himself in good company with Moses and Israel as a “servant of the Lord.” It was easy for Nehemiah to think that way, because I’m convinced he thought the two words – “leader” and “servant” – were synonyms.

Nehemiah never undermined his mission. His character inspired a generation of Jewish leaders. His honest account in the book of Nehemiah influenced many generations to come. And as an exile in a hostile culture, he likely offered a striking contrast to the leadership style of an ungodly king in an ungodly culture. On that point alone, his life and his leadership are certainly relevant to us today.

So, what movie did I pick?

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The movie I went with for the Leadership Development Initiative film study was Invictus. In the end, what persuaded me was the timeliness of the story as well as the tight package of leadership lessons in 135 minutes. Let me share a few of my questions I used to stir conversation after the movie.

Invictus Study Guide

There were a number of characters who demonstrated leadership. We’ll start with Nelson Mandela, but most of us can’t identify with his character, so we’ll then look at a couple of the other characters.

  1. At the beginning, there’s a headline: “He can win an election, but can he run a country?” As Mandela grants, it’s a good question. Describe the leadership insight in that headline.
  2. Describe Mandela’s leadership style. In what ways—both bold strategies and small gestures—did Mandela demonstrate servant leadership?
  3. Can you think of any times when Mandela used a different leadership style? How did he employ situational leadership?
  4. What symbols and images were used by Mandela to bring about change?
  5. What are the upsides and challenges of attempting to repurpose a symbol?
  6. Mandela sets his goal on winning the World Cup—a goal he has no direct influence over. What strategies does he deploy?
  7. What did you learn about the relationship between leadership and followership?
  8. Name some of the other leaders in this movie. Which one do you most identify with? Why?
  9. Two in particular stand out, both of which are in #2 positions. Francois Pinaar, of course. But consider his chief of staff. In what ways does she support Mandela? In what ways does she challenge and become a foil to Mandela’s goals? What can we learn from her example?
  10. From Pinaar’s example, what can we learn about leadership when you’re not in the top position? How can leaders in #2 positions contribute to carrying forward the vision?
  11. The William Ernest Henley poem Invictus became an inspiration to Nelson Mandela during his captivity, and he uses it to inspire Pinaar. It ends with the lines, “I am the master of my fate: I am the captain of my soul.” What does Mandela’s inspiration tell us about the importance of leading yourself before you lead others?
  12. While there’s no evidence that Mandela was a follower of Jesus Christ, his life exemplifies the gospel message. Ultimately, Mandela’s modeling and message of grace is what sets him apart in human history. In what ways does he lead his country into grace and forgiveness? What were the pundits saying about South Africa when Mandela was first released, and what was the result of his counter-cultural leadership?

So, what movie did I pick? (Runner Up)

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As I mentioned in my April 12 post, I needed to pick a leadership movie for our film study in Wycliffe’s Leadership Development Initiative. After considering more than 65 suggestions from comments here and other social media venues, I settled on one. Let me start with the runner up, which didn’t make any of my previous lists.

Runner Up: Band of Brothers

I can’t summarize it any better than my friend Brandon Rhodes, who made the initial suggestion:

Band of Brothers is the best sustained exploration of leadership that I have ever seen. Hard to narrow it to one episode, though, since it unfolds the issue in such detail over many incidents—episode 1, 2, 3, 5, or 7 might do. That last one especially, as it shows someone who displays de facto leadership while not actually possessing rank over the soldiers he winds up leading, encouraging, and protecting. Note that the first episode takes leadership as its topic, and also includes not a single act of violence—which might make it more appropriate for an audience that might include people who are sensitive about violence in film.

Not having seen the whole series, I borrowed the disks and watched all of the episodes during a one-week window. An incredible series that looks at leadership from a lot of different sides, at different levels. Some of the characters who model leadership:

  • First Lieutenant Sobel models everything you don’t want to do. Do his problems stem from a lack of character or a lack of confidence? I suspect it’s the latter, and much of his autocratic style is designed to mask his personal deficiencies.
  • Like Brandon, I really enjoyed the servant leadership style of First Sergeant Lipton during unfathomable difficulty. While the ranked leaders fail, he steps into the void. He gains a title only after he demonstrates leadership.
  • Major Winters is of course the leadership hero. While others demonstrate greater feats on the battlefield and he only fires his gun once in battle, he’s a hero to me because he consents to be promoted and step away from his loyalty and love for Echo Company. The series does a great job of portraying his competence but also his sacrifice for the greater good.
  • I think my favourite leader has to be First Lieutenant Speirs. He seems to have an instinctual ability to lead men. I love the way he cultivates his image. He builds a reputation on a couple of brave, crazy acts that keep his men in awe and fear, then refuses their attempts to dispel the rumours and break down the image. And because he’s decisive and excellent under pressure when those traits are most needed, he becomes the rescuer the company needs, fostering a form of love and loyalty that I suspect went both ways.

In addition, the stories are extremely well-told and depicted. If you want evidence, ask my wife, who regularly falls asleep in action movies. She watched every minute of Band of Brothers. Well, she did drift off during that one battle… I loved the way every episode followed a different character and used different story-telling techniques. A very clever, well-done piece of art.

So if I liked the series so much, why did I not pick it? It’s not the violence that held me back. Brandon nails it: the series is a sustained exploration of leadership and didn’t suit the format of one tight movie. I wasn’t happy that any single episode would meet my need.

Ambition that’s humble and willing to yield

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I want to look at James 3:13-17 again, but from the positive side:

13 If you are wise and understand God’s ways, prove it by living an honorable life, doing good works with the humility that comes from wisdom. 14 But if you are bitterly jealous and there is selfish ambition in your heart, don’t cover up the truth with boasting and lying. 15 For jealousy and selfishness are not God’s kind of wisdom. Such things are earthly, unspiritual, and demonic. 16 For wherever there is jealousy and selfish ambition, there you will find disorder and evil of every kind. 17 But the wisdom from above is first of all pure. It is also peace loving, gentle at all times, and willing to yield to others. It is full of mercy and good deeds. It shows no favoritism and is always sincere.

If Harvey’s theory is true, and this passage is really about ambition as much as it is about wisdom, then James is saying ambition should be characterized by being honorable, humble, pure, peace loving, gentle, sincere and impartial. Godly ambition is willing to yield, full of mercy and full of good deeds. That’s certainly not the traditional view of ambition. Let’s unpack the implications over a couple of posts this week.

When I think of humility coexisting with ambition, I think of Jim Collins. In Good to Great, he suggests that the best companies were not run by superstar CEOs, but humble men and women who were homegrown in the company. The defining factor was not a lack of ambition, but a lack of ambition for themselves. They didn’t seek out the media or even to be out front speaking to their staff. Instead, they were ambitious for the company, for the cause. Collins noted that they were determined, even stubborn about seeing their company succeed.

Ambition and submission are seldom said in the same breath. We think of ambition as elbowing people out of the way to get to the top. But there is another kind of ambition: James says it’s “willing to yield.” Aspirations to advance God’s kingdom should look as countercultural as God’s kingdom itself is. With God, the ends don’t justify the means. Since God’s kingdom is not just a future hope but a reality here and now, it must be advanced in God’s way and with God’s methods. That means an inverted value system where the last shall be first and the first shall be last. That’s exactly how God’s kingdom expands, because it is so contrary to every earthly system and every earthly instinct in us. The great in the kingdom of God are those who are considerate of others, who serve and who “turn the other cheek.”

Mother Teresa is the example that comes to mind. She certainly was humble. But her ambition to bring God to the poor led her to confront presidents. She was determined. Her ambition to bring the kingdom of God into some of the darkest places was marked by servanthood and a hands-dirty style of leadership. I remember that her death was upstaged by the death of Princess Diana. But when history defines greatness, Teresa will win hands-down over Diana.