Tag Archives: diversity

Fashion the right people from the team you have now

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We’re continuing the idea that the wrong people can become the right people within the right culture, so take a look back at my previous post for the introduction. Now I want to ideate around the how.

With passion and a bit of conviction, I started drafting this blog post, but I’ve wrestled with it for at least five years. My first question was whether these ideas could actually work. I haven’t been entirely successful with my efforts, but I have seen each of these methods work in at least one person or team I’ve led, so I’ll share from personal experience where possible. My second question was how to talk about these situations while still honoring the people I have worked with. I trust I’ve walked that wire appropriately. 

This post is a bit long, but I want to unpack some practical ways you can use to put this idea into practice.

1. Change the context, change the person

In Topgrading, Brad Smart offers a warning about recruiting a high performer from another company, because you’re extracting her from the team and context that made her successful. So doesn’t it stand to reason that some people might be viewed negatively or perform poorly because of the team, systems and environment they’re in? Change the circumstances, and you may get a very different result. Why couldn’t you build a winning team by intentionally developing a new context around some high-potential but underperforming team members? 

A number of years ago I took over a sales team like that. I could see their potential, and their frustration and discouragement. I was convinced that, with a bit of work to advocate for their concerns, introduce servant leadership, and get them supporting each other, they were capable of delivering fantastic results. I didn’t know their core business, so there was no danger of me telling them how to do their jobs. I simply changed their environment. I worked for them, and morale and teamwork improved dramatically. They had a record-setting year.

2. Trace systemic causes

As I’ve described in this blog before, I have my own experience with working in a challenging environment… and contributing to that environment. I don’t point fingers, because I became a poor follower and poor performer. But that experience didn’t prevent a senior leader from taking a risk on me. He saw enough to invite me to work for him. His example has shaped how I view staff. Ever since, I’ve kept an eye out for opportunities to pay it forward. 

Sometimes when I hear of an internal staff member whose career path is floundering after a poor annual review, I will still consider him for a transfer into an open role. There are pretty good cost reasons to retain existing staff rather than start fresh. Here’s what I look for:

  • I try to read between the lines to see potential, as this senior leader did with me. 
  • I look into the circumstances—reading subtext in the annual review or finding oblique ways to explore the candidate’s team—and try to determine what other factors might be at play. 
  • I look to see whether his resume shows examples of past success and what might have contributed to those successes.
  • I consider whether the good or bad results were in part a product of the team he was in, or the style of supervision, or his working environment. 

If the setting I can offer resembles the ones where he has thrived, can I accept the risks of it not working out? 

3. Look for aptitude and attitude

Someone who has gone through a difficult experience will obviously show grief, sadness and anger over the experience. Negative attitudes themselves are not necessarily a deal-killer, because the person may have reason for that negativity. Perhaps she has been silenced, or overlooked, or passed over, or had too many supervisor handoffs. Unless that negativity has metastasized into bitterness, she may be able to turn things around. 

The primary criterion is this: has this person owned her part in her failure and made it a learning opportunity? Indicators of ownership include a commitment to reflection, acceptance of blame and expressions of regret over personal actions. You should also look for signs of hope. In Creativity, Inc., Ed Catmull suggests a couple of indicators that a person can make the shift. With one influential staff member at Disney Animation, he looked for “intellectual curiosity and a willingness to remake [her unit] in a different image,” along with an ability to think in new ways about her job (p160). It took time, but she was able to turn the corner.

With evidence of indicators like those, I occasionally take a risk on someone that others have written off.

4. Signal a change

Culture is notoriously difficult to change. But sometimes it only takes a small catalyst to make a dramatic change. It’s like the characteristics of yeast; the Apostle Paul pointed out that a little affects the whole lump of dough (1 Cor 5:6, Gal 5:9). 

I heard a recent example about an employee-owned airline, with an incredible culture, that merged with another airline. They inadvertently introduced some cynical yeast. The new employees began openly questioning the motivations of the company’s leaders, and it soon infected everyone. Loud whisperers, those who tend toward suspicion, or those who repeat every negative thought can bring the team down. 

Let me also add prima donnas who deliver results but poison the culture by failing to see their success as a team effort and demanding exceptional treatment. I once heard Dave Ramsey share how he told his best salesman, “The next time you’re late to work, bring a box.” When the puzzled man asked why, he responded, “So you can pack up your desk.”

The good news is that it doesn’t take much to send a powerful signal to the rest of the team. I’ve seen the extra spring in a staff member’s step when I released a longtime staff member from the team—someone who had been a thorn in her side, who seemed to get away with bad behavior. This reckoning signaled a change. The fact is that if you keep someone who is flaunting the rules, you’re likely to lose someone you want to keep. 

5. Plant a catalyst

If one or two wrong people can ruin a team, could it work the other way? Bring in one or two staff who exemplify the desired values to try to influence the entire team. However, it would be easy to lose new staff to the dominant culture, so this path only works if you protect them. I’ve seen this happen with young leaders, when the president backed them and provided a direct line to bring him their frustrations. Your backing should be consistent, but it may also need to be conspicuous; you may need to offer both carrots and sticks to those who would hammer down the nail that stands up.

Remember that some leaders are less visible, influencing from the back. So either a positive catalyst or a bad apple might not be the most obvious, up-front staff. It might be far more effective to drive change obliquely through a back-row leader.

And here’s a radical thought: What if you could win over your biggest existing critic? When Catmull and Lasseter went to Disney Animation, they identified a few surprising catalysts within the existing team: an HR director “steeped in the old ways of doing things” (p160), the head of a competitive division set up to leverage Pixar’s intellectual property (p160) and two people who had been let go by the previous leader (p167). All four already had influence, and when they started supporting the new direction, there was instant credibility.

How many staff would it take to create a tipping point for change? McKinsey & Company says it can take as few as seven percent of a team to drive a change. I would posit that a few of the right people can hit above their weight in moving the rest of the team.

6. Create pairings

Like a wine or coffee, where the notes are drawn out by the right food pairing, people can draw out the best or worst in each other. It’s about matching. Catmull says, “Even the smartest people can form an ineffective team if they are mismatched. That means it is better to focus on how a team is performing, not on the talents of the individuals within it.” (p 53)

Don’t think melody, but harmony. Cultivate diversity of viewpoints, because the wider the range of skills, experience, perspective, the more effective the blend can be. Then balance tensions, not letting one viewpoint win out, but highlighting and managing differences and strong opinions. 

How do you find the pairings? Watch for unexpected symbiosis between individuals, or better results when certain people work together. You can also get to know your people and learn their strengths, weaknesses and biases. Where a weakness is identified, how can someone else’s strength, or a combination of strengths, compensate? If you don’t have that strength in your team, it might provide a focus for your next catalytic and strategic hire.

Conclusion

So did it work for Ed Catmull? Shortly after he brought in his values and systems and made a few strategic staffing decisions, the Disney Animation team began an improved trajectory that led to two #1 films: ”Tangled” (2010) and “Frozen” (2013). Rather than replace the existing staff to accomplish this success, Catmull proudly says the studio ‘was still populated by most of the same people John [Lasseter] and I had encountered when we arrived'” (p170).

People are not pawns to be moved around or downgraded. Do we believe in people? Do we love people enough to try to draw out their best and have patience with them as they adjust? Do we use failure as an opportunity for learning? And when people are not performing, do we try to change their setting to give them every chance of success before assuming we should let them go?

Let’s make this a conversation. Do you agree or disagree with this line of thinking? Leaders, what has worked or not worked for you as you shift an existing team?

Mark of a movement

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Let’s continue mining the leadership development principles found in Acts 6. When the apostles made the decision to remove their fingers from day-to-day program management, who did they turn to? First, they opened the problem to “all the believers,” inviting their input. Second, they went local. The problem was a Greek-speaking versus Hebrew-speaking issue. The apostles were Hebrew-speaking, and when accused of some latent racism, they selected Greek believers to address the problem. They found a local solution. Third, they turned to the next generation. There’s no indication of age, so I don’t want to imply that they handed over responsibility to young leaders, but they clearly handed responsibility to the recipients of the gospel message.

That’s the mark of a movement: those who bring a new idea or message and hand it off to the recipients of that message to take it where they didn’t imagine it could go. We’re experiencing that within Wycliffe. There’s a movement exploding in many parts of the world, carrying forth Bible translation in ways and to places our founders never dreamed of. For instance, I just spent a few days with leaders of 25 non-Wycliffe organizations birthed in Central and South America who are just as passionate about advancing Bible translation in their countries and from their areas of the world as we are. We’re joining together in an alliance to figure this new world out together. It’s a world where language groups are setting up their own Facebook pages, beginning work before we ever get there and becoming evangelists to neighbouring people groups.

Here’s the ugly side, though: the one who can most easily suppress a movement is the original messenger. We westerners do this all the time. To give us the benefit of the doubt, most oppression by a majority is unintentional. We simply don’t realize where we shut down innovation, fail to hand over ownership or fail to see potential. A friend of mine calls it “institutional racism.” In older organizations, it can be a historical colonial viewpoint that has long been eradicated in the obvious places but has become institutionalized in policies, procedures and practices that have never been challenged. It’s time for some audits of the deep, dark corners of the organization.

Since this blog is about leaders, let’s not let ourselves off the hook. Let’s make it personal. Have you audited the deep, dark corners of your own core beliefs for inconsistencies in what you say and practice in terms of holding onto authority or ownership? I remember reading a passage in Sherwood Lingenfelter’s Cross Cultural Leadership about a missionary who had to return to the United States. He successfully found and prepared a national worker to assume responsibilities for preaching in the local church while he was gone. By the time he returned, this local pastor was thriving in his role over a growing church. What a tremendous success! That’s our dream, right? Imagine what happened next. This missionary thanked his brother and took over preaching responsibilities again. I wanted to throw the book down! I wanted to throw some stones!

Until I realized I probably do the same thing all the time. I take back a role I empowered my kids to do, because it’s part of my identity. I delegate an assignment to a subordinate and begin meddling again without thinking. How often have I done that? I couldn’t tell you, but I’ll bet my subordinates and the minorities who have worked with me could tell me… if I created a setting where they could speak openly. I won’t be throwing any stones.

In response, here’s a better way: Let’s lay hands on “the next generation, pray for them and posture ourselves behind them. Let’s lay aside our feeble visions for the capacity of the next generation and allow God’s vision for them to prevail. He may well have a movement in mind.

A dearth of curiosity

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I was recently telling a colleague in Canada about a friend of mine I’ve worked with for some time who has a lot of leadership ability. This individual has a lot of influence, is engaging, has strong networks and is very competent. But something’s lacking. While relating to people well and even reading audiences intuitively as a speaker, this young leader is missing a key part of emotional intelligence. I finally think I’ve identified it: a dearth of curiosity. When I told my colleague about my friend, she challenged me: “Then how can this person be a leader?”

A dearth of curiosity is a career derailer. Curiosity is critical to leadership. It’scritical for lifelong learning. It’s critical for teamwork. And it’s critical for diversity.

On my flight to Toronto, I read an article by David Marcum and Stephen Smith, called “The Ultimate Team.” The authors point out that we all assume that good teams need diversity. However, diversity of viewpoints, age, ethnicity and experience doesn’t guarantee anything.

Diversity, without curiosity, isn’t worth much. Great teams know how to tap into the collective experience  and POV of everyone of them. But that “tapping” isn’t frequent enough on most teams to move them from “good enough,” to great.

One of the problems with a lack of curiosity is that it’s a form of arrogance. It signifies a person has concluded they know everything they need to know. They therefore hold back on colleagues and team members. They make judgments quickly, and are often unfortunately final in their decisions.

So if a dearth of curiosity is death to a leader and to a team member, is there no hope for my friend? There has to be a way to grow in curiosity. How do you increase your capacity for curiosity? Give me your best ideas. There are a lot of people who need your help.

An over-inflated sense of readiness

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I was listening to a webinar last week that misrepresented itself and turned out far less useful than advertised. Not an atypical experience; webinars too often devolve into infomercials for the presenter rather than designed for the audience. I recall the words of an old boss. Joe Ledlie used to insist that you have to add value to any piece used to sell your company. If you add value for the recipient, they will listen to your message.

What saved the entire webinar for me was one question raised five minutes from the end. “What do I do with a young person who has an insatiable hunger for a leadership position and incredible impatience with taking the steps to develop?” Given the way my ears perked up at that question, I should have caught more of the presenter’s response. The one phrase that derailed my mind was his characterization of “an over-inflated sense of readiness.”

Have you ever encountered this phenomenon? I’m all for young people stepping into leadership, but too many want to reach the goal without putting in the hard work. Reality TV probably feeds this desire for instance gratification. Young people today would rather be Kelly Clarkson than the Beatles, who Malcolm Gladwell claims put in an estimated 10,000 hours of hard work in Germany before ever making it big.

So, let’s unpack this issue a little bit. First, why do we need young people in leadership? I’ll address that here. In my next post, I’ll argue the other side.

I think organizations are served well by a variety of viewpoints. Ethnicity and gender are two principle means of achieving that diversity, but recognizing that it’s not the skin that’s important, but the unique vantage points their unique experience brings. However, there are a few more elusive forms of diversity, such as age and a fresh set of eyes – someone who comes from outside the organization and lifts the organization out of its rut. Both have expiration dates.

Age diversity incorporates several desirable characteristics:

  • generational viewpoints
  • ability to understand the culture
  • technical savvy
  • coachability
  • open mindedness
  • willingness to risk
  • energy
  • curiosity

I think ability to understand culture and technology has parallels with ability to understand and speak languages. Social media is not my first language; I’m probably a 1.5 generation. But computers are my first language. In contrast, my parents use computers like it’s their second language and find social media completely unintelligible.

The goal isn’t to ditch one generation in favor of another, but to have all working together to create a rich tapestry of perspectives. You therefore need both on your leadership team. If you have a couple of older sages, you can afford to take a risk on a couple of young, energetic change agents. I’ll go ahead and say it: most organizations and businesses take too risk-averse a line when it comes to inviting young people to the leadership table.

Cameron TownsendWhen I look at Wycliffe and wonder how we could ever turn the keys over to a young leader, it’s helpful for me to remember this picture. Our founder was in his twenties when he had the audacity to think he could start an organization that would take on translation for the remaining language groups.

Incipience

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In The Age of the Unthinkable, Joshua Cooper Ramo recommends changing the way we look at things. He suggests that our global financial crisis resulted from our tendency in the West to try to take things apart to figure them out or look at individual parts of a problem. For instance, a viewpoint that isolates mortgages from insurance fails to see the interconnections that brought the whole system down. Instead, he recommends taking in everything at once instead of fixating on pieces. He likens complex systems to a sandpile, where every grain is dependent on the others. It has an inherent instability and very little predictability. The way to anticipate change in a complex situation is to look around the edges, in unexpected places.

Ramo tells of a study where 100 graduate students were tested to track their eye movements. Half were American-born, and half were Chinese-born. The Americans fixed their eyes on the main object in the foreground, to the extreme that they sometimes didn’t recognize that the background image changed. Ramo goes as far as saying, “When it came to the environment, Americans were almost completely “change blind.” In other words, they stared.

The Chinese students kept their eyes moving, searching the background for additional context. They didn’t stop with a tiger in the woods. Instead, they looked for threats, clues to location, tensions, etc. that might influence the tiger. In fact, some spent so much time on context that when a new picture came up with the same background and a different foreground object, they thought they had seen the image before. His conclusion was that Americans typically stare at a small handful of data points while high-context cultures believe that the environment contains clues to what will happen next.

More than anything, what you want to know is when change is going to begin. In Chinese philosophy this sense is known as a mastery of incipience, and the skill is often praised as the highest form of wisdom.

Ramo’s point is that today’s world requires a different way of looking. Those who will be successful in the present and future are not those who narrow their gaze, looking for specific data points. He’s seen it in foreign affairs, venture capital and intelligence: those who can take in a broad range of data and infer conclusions are more successful. Ramo’s conclusion:

The chance for real brilliance or flair is usually best seen out of the corner of the eye.

So, how’s your eyesight as a leader? If you have a distinctly western view of the world, this is a great argument for diversity. Surround yourself with people who see the world differently than you do, and you might do well to bring in people who from birth have been trained to look at the edges of the paintings — to look at the whole to gauge what’s just around the corner.

What is our place?

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What is the place of the white American leader? That’s one of the questions I’ve been chewing on for the last two years, and I’ve been bringing it forward to chew on more deliberately here in Peru.

One theory comes from my Dad. As the saying goes, he can’t carry a tune in a bucket. But that doesn’t stop him from singing. His guiding principle is to “Make a joyful noise.” So he sings, and he sings loudly. He models what he wishes every Christian in church would do: sing with gusto the praises of our Lord. If they don’t like his singing, they should sing louder and drown him out. In other words, Americans shouldn’t necessarily hold back just because the rest of the world is emerging in leadership.

I heard another viewpoint yesterday from a Latin friend of mine. The place of the American is not to step aside and give ministry over to the minorities or non-western church. That’s not what they want. To turn it over would be like a bad manager who delegates to the point of abandonment. Instead, the place of the American is to welcome the Latins to their rightful places in leadership, then stick around and lead together.

The problem with the first theory is that my poor Mom strains her vocal chords every week at church, trying to outsing my Dad. That theory is too much about competition. The second theory is about collaboration. That’s the goal of the Latin leaders here. They want to know that they’re equals in the task, that they won’t be discarded when Americans’ usefulness for them is past.

One of the best lines I heard an American say yesterday was that if Wycliffe were to pull out of Vision 2025, he had no doubt the vision would continue to begin translation work in every language in this generation. Organizations like those represented in the room would keep working at it with all their hearts. But the goal isn’t to replace ourselves. The goal is that all of us — and many that have not gotten the vision yet but will — work toward this future together.

How women lead

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Without wading into the politics of it, I want to ask a simple question: does anyone else think Elena Kagan would make a better executive than a judiciary? Everything I’m hearing about her qualifications is focused on her leadership abilities rather than her ability to be fair and unprejudiced.

I found this recent Harvard Business Review blog that uses Kagan’s nomination as a springboard to make some excellent points about the challenges and obstacles to women taking leadership roles. Emily Harburg reinforces my suggestion about Kagan’s abilities, along the way making some very important and nuanced observations about the leadership strengths women bring to executive positions. She does a good job of articulating some of the issues friends of mine have struggled with. These are issues that organizations like Wycliffe need to pay attention to.

Harburg also points out the unique characteristics women bring to leadership. Women are ideally suited for leadership in today’s collaborative environment. Many are good at “transformational leadership,” a style that empowers, mentors and inspires their followers. I’m grateful for some of the amazing women God has placed on the Wycliffe USA board, and it’s been my privilege to work with two of them closely over the last year and see the way they lead. I read somewhere recently that some studies in Europe show that companies are more successful with women in key positions of leadership, including the board. I agree: we need women in leadership!

I’d love to hear your thoughts, especially those from my female readers.

Becoming foolish kings

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My only angle in diversity is my age. One day I will wake up and discover that I’m an “older white male.” It’s my future, whether I like it or not, so I operate with some sense of urgency. Because age diversity is so tenuous, I spend a lot of my peer mentoring time encouraging other young people to step up and offer their gifts. Organizations need young people who are willing to use their leadership gifts!

But here’s the thing: we’re all destined to get “old.” I recall a talk by Mark Driscoll that drew my attention to a couple of obscure verses at the end of Ecclesiastes 4.

It is better to be a poor but wise youth than an old and foolish king who refuses all advice. Such a youth could rise from poverty and succeed. He might even become king, though he has been in prison. But then everyone rushes to the side of yet another youth who replaces him.  Endless crowds stand around him, but then another generation grows up and rejects him, too. So it is all meaningless—like chasing the wind. (NLT)

I think this parable has incredible relevance today for all those with titles and those who aspire to lead. Note that the spotlight in Solomon’s story is on the one who is rising, not the one who has made it. Solomon is not saying that it’s meaningless to aspire to lead; but he is saying that power is an illusion, and striving to hold onto it is like chasing the wind. By all means, take advantage of the moment that God has given you. Step up, express your voice and use your gifts.

But as you do, remember that it will be someone else’s turn far too quickly. All of us are destined to become foolish kings, when we find ourselves out of the limelight. There is always another generation rising up behind us. So hold power loosely, and spend at least part of your moment investing in the next generation.

The key to the parable is this: what makes a king foolish is the refusal to receive advice. There is no age limit to being a learner. Older, established leaders should make it a habit to keep young leaders around them. Perhaps the most valuable thing they bring to a team is the ability to understand the times. Mentoring should be two-way; there’s always something wise youth can teach established leaders.

I pray that whether I’m a young, emerging leader or an established leader, I will always be willing to learn from others. I pray that as a young leader, I won’t think of my own perspective more highly than I ought. And I pray that as my body ages, I will always reflect youthfulness in my attitude and mindset. As Douglas MacArthur puts it:

You are as young as your faith, as old as your doubt; as young as your self-confidence, as old as your fear; as young as your hope, as old as your despair.

The most elusive form of diversity

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I think the most elusive form of diversity is age. You only have a limited window to capture the treasure of youth. If you wait to have all your doubts about a young leader’s maturity and experience resolved, he or she will not bring you the diversity you need. You’ll have to move to the next young candidate, who will likely bring the same concerns. The fact is that young leaders are high risk, high reward. Sure, they won’t be the most experienced candidate, but they have more room to grow. More upside, bigger dreams and fewer fears.

In his most recent book, George Barna points out that Jimmy Blanchard became CEO of Synovus Financial Corp when he was 29! How on earth could a company like that turn over their operation to such a young leader? You know he wasn’t the most experienced candidate they looked at. They obviously wanted the energy, ideas, passion for people and leadership potential that he and Synovus became known for. It paid off in big ways. Not only did he oversee the period of greatest growth, but they’ve been voted America’s #1 company to work for.

What are the things you look for in emerging leaders? While you may not get a long resume, there are signs of future success. I’m going to spend some time on that topic in the following months. I think it’s worth exploring, because as Boomers get closer to retirement, they’re going to have to turn over leadership to a generation that’s about half their size. Leadership is therefore going to be handed to two generations, meaning leaders are going to be younger.

One final thought. Eventually, every young leader risks becoming what they hate most: an established leader holding onto power too long. Therefore the most important trait to cultivate in young leaders if you want age diversity is the desire and ability to develop others. Maybe I’m biased, but I think if you want any kind of diversity in your organization, that’s the most important trait to have in all levels of leadership. Looking for that ability should be part of all hiring and promotion thought processes.

Development should never be an add-on. If you’ve put the right people in leadership positions, they do it naturally and organically. The next generation benefits, ethnic minorities benefit, the organization benefits. Everyone benefits when you have developers in your organization. Just ask Synovus.

Diversity fades

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I’m passionate about bringing diversity to leadership. When the senior leadership team doesn’t reflect the diverse viewpoints, experiences and cultural richness that composes the lower levels in an organization, everyone loses. But what is diversity? It’s more than just ethnicity. Diversity includes viewpoint, experience, cultures, gender and age.

Here’s why I believe diversity is so important. Marcus Buckingham says that teams don’t need individuals to melt and become less like themselves; teams need individuals to bring their strengths to the table and offer them for the use of the team. The same applies to diversity. As we’re fond of saying around Wycliffe, to be truly diverse you need to look like a salad, not a stew. Diversity is a combination of unique individuals tossed together. But the fact is that over time, we begin to melt away as we influence each other. That’s good, because we all become more rich. But it’s also bad, because we all start sounding like each other over time.

When an organization or leadership team is pursuing diversity, one factor to keep in mind is longevity. Put simply, diversity fades. And it fades at different rates. While gender and ethnic diversity don’t change, time erodes cultural perspective. Few alternative viewpoints stand up consistently to groupthink. The longer a voice is removed from its roots, the softer it eventually becomes.

To return to the analogy, potatos start tasting like carrots, and carrots like beef.