Tag Archives: critic

Fashion the right people from the team you have now

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We’re continuing the idea that the wrong people can become the right people within the right culture, so take a look back at my previous post for the introduction. Now I want to ideate around the how.

With passion and a bit of conviction, I started drafting this blog post, but I’ve wrestled with it for at least five years. My first question was whether these ideas could actually work. I haven’t been entirely successful with my efforts, but I have seen each of these methods work in at least one person or team I’ve led, so I’ll share from personal experience where possible. My second question was how to talk about these situations while still honoring the people I have worked with. I trust I’ve walked that wire appropriately. 

This post is a bit long, but I want to unpack some practical ways you can use to put this idea into practice.

1. Change the context, change the person

In Topgrading, Brad Smart offers a warning about recruiting a high performer from another company, because you’re extracting her from the team and context that made her successful. So doesn’t it stand to reason that some people might be viewed negatively or perform poorly because of the team, systems and environment they’re in? Change the circumstances, and you may get a very different result. Why couldn’t you build a winning team by intentionally developing a new context around some high-potential but underperforming team members? 

A number of years ago I took over a sales team like that. I could see their potential, and their frustration and discouragement. I was convinced that, with a bit of work to advocate for their concerns, introduce servant leadership, and get them supporting each other, they were capable of delivering fantastic results. I didn’t know their core business, so there was no danger of me telling them how to do their jobs. I simply changed their environment. I worked for them, and morale and teamwork improved dramatically. They had a record-setting year.

2. Trace systemic causes

As I’ve described in this blog before, I have my own experience with working in a challenging environment… and contributing to that environment. I don’t point fingers, because I became a poor follower and poor performer. But that experience didn’t prevent a senior leader from taking a risk on me. He saw enough to invite me to work for him. His example has shaped how I view staff. Ever since, I’ve kept an eye out for opportunities to pay it forward. 

Sometimes when I hear of an internal staff member whose career path is floundering after a poor annual review, I will still consider him for a transfer into an open role. There are pretty good cost reasons to retain existing staff rather than start fresh. Here’s what I look for:

  • I try to read between the lines to see potential, as this senior leader did with me. 
  • I look into the circumstances—reading subtext in the annual review or finding oblique ways to explore the candidate’s team—and try to determine what other factors might be at play. 
  • I look to see whether his resume shows examples of past success and what might have contributed to those successes.
  • I consider whether the good or bad results were in part a product of the team he was in, or the style of supervision, or his working environment. 

If the setting I can offer resembles the ones where he has thrived, can I accept the risks of it not working out? 

3. Look for aptitude and attitude

Someone who has gone through a difficult experience will obviously show grief, sadness and anger over the experience. Negative attitudes themselves are not necessarily a deal-killer, because the person may have reason for that negativity. Perhaps she has been silenced, or overlooked, or passed over, or had too many supervisor handoffs. Unless that negativity has metastasized into bitterness, she may be able to turn things around. 

The primary criterion is this: has this person owned her part in her failure and made it a learning opportunity? Indicators of ownership include a commitment to reflection, acceptance of blame and expressions of regret over personal actions. You should also look for signs of hope. In Creativity, Inc., Ed Catmull suggests a couple of indicators that a person can make the shift. With one influential staff member at Disney Animation, he looked for “intellectual curiosity and a willingness to remake [her unit] in a different image,” along with an ability to think in new ways about her job (p160). It took time, but she was able to turn the corner.

With evidence of indicators like those, I occasionally take a risk on someone that others have written off.

4. Signal a change

Culture is notoriously difficult to change. But sometimes it only takes a small catalyst to make a dramatic change. It’s like the characteristics of yeast; the Apostle Paul pointed out that a little affects the whole lump of dough (1 Cor 5:6, Gal 5:9). 

I heard a recent example about an employee-owned airline, with an incredible culture, that merged with another airline. They inadvertently introduced some cynical yeast. The new employees began openly questioning the motivations of the company’s leaders, and it soon infected everyone. Loud whisperers, those who tend toward suspicion, or those who repeat every negative thought can bring the team down. 

Let me also add prima donnas who deliver results but poison the culture by failing to see their success as a team effort and demanding exceptional treatment. I once heard Dave Ramsey share how he told his best salesman, “The next time you’re late to work, bring a box.” When the puzzled man asked why, he responded, “So you can pack up your desk.”

The good news is that it doesn’t take much to send a powerful signal to the rest of the team. I’ve seen the extra spring in a staff member’s step when I released a longtime staff member from the team—someone who had been a thorn in her side, who seemed to get away with bad behavior. This reckoning signaled a change. The fact is that if you keep someone who is flaunting the rules, you’re likely to lose someone you want to keep. 

5. Plant a catalyst

If one or two wrong people can ruin a team, could it work the other way? Bring in one or two staff who exemplify the desired values to try to influence the entire team. However, it would be easy to lose new staff to the dominant culture, so this path only works if you protect them. I’ve seen this happen with young leaders, when the president backed them and provided a direct line to bring him their frustrations. Your backing should be consistent, but it may also need to be conspicuous; you may need to offer both carrots and sticks to those who would hammer down the nail that stands up.

Remember that some leaders are less visible, influencing from the back. So either a positive catalyst or a bad apple might not be the most obvious, up-front staff. It might be far more effective to drive change obliquely through a back-row leader.

And here’s a radical thought: What if you could win over your biggest existing critic? When Catmull and Lasseter went to Disney Animation, they identified a few surprising catalysts within the existing team: an HR director “steeped in the old ways of doing things” (p160), the head of a competitive division set up to leverage Pixar’s intellectual property (p160) and two people who had been let go by the previous leader (p167). All four already had influence, and when they started supporting the new direction, there was instant credibility.

How many staff would it take to create a tipping point for change? McKinsey & Company says it can take as few as seven percent of a team to drive a change. I would posit that a few of the right people can hit above their weight in moving the rest of the team.

6. Create pairings

Like a wine or coffee, where the notes are drawn out by the right food pairing, people can draw out the best or worst in each other. It’s about matching. Catmull says, “Even the smartest people can form an ineffective team if they are mismatched. That means it is better to focus on how a team is performing, not on the talents of the individuals within it.” (p 53)

Don’t think melody, but harmony. Cultivate diversity of viewpoints, because the wider the range of skills, experience, perspective, the more effective the blend can be. Then balance tensions, not letting one viewpoint win out, but highlighting and managing differences and strong opinions. 

How do you find the pairings? Watch for unexpected symbiosis between individuals, or better results when certain people work together. You can also get to know your people and learn their strengths, weaknesses and biases. Where a weakness is identified, how can someone else’s strength, or a combination of strengths, compensate? If you don’t have that strength in your team, it might provide a focus for your next catalytic and strategic hire.

Conclusion

So did it work for Ed Catmull? Shortly after he brought in his values and systems and made a few strategic staffing decisions, the Disney Animation team began an improved trajectory that led to two #1 films: ”Tangled” (2010) and “Frozen” (2013). Rather than replace the existing staff to accomplish this success, Catmull proudly says the studio ‘was still populated by most of the same people John [Lasseter] and I had encountered when we arrived'” (p170).

People are not pawns to be moved around or downgraded. Do we believe in people? Do we love people enough to try to draw out their best and have patience with them as they adjust? Do we use failure as an opportunity for learning? And when people are not performing, do we try to change their setting to give them every chance of success before assuming we should let them go?

Let’s make this a conversation. Do you agree or disagree with this line of thinking? Leaders, what has worked or not worked for you as you shift an existing team?

Leaders aren’t fruit-bearers

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What is your leadership philosophy? If you were to take a hard look at your approach to the organizational unit you give leadership to, which of these images best portrays your style?

A Jabuticaba (left), a Coconut Palm (middle) or an Orange Tree (right)?

My leadership style is more like the orange tree. I don’t believe leaders are fruit-bearers, but fruit-cultivators. Let me explain.

My board says that the performance of the organization is equivalent to the performance of the president. That’s a huge job! Certainly it’s a heavier load than one person can carry. So my job is to peel parts of the role away and delegate them to competent people. Then my primary role becomes serving them and making them successful.

As I’ve reflected on this view of leadership, I realized a few things.

1. Fruit shouldn’t grow on the trunk. In a smaller organization or unit, a leader might be busy doing a lot of the work himself or herself. There may be exceptions, but my experience is that even in early stages of organizational growth, a successful leader will not hold onto activities long. Even the youngest orange trees don’t produce oranges next to the trunk. I constantly catch myself engaging in activities I enjoy doing, but which hold up the work of my leadership team, who need my help or energy to fulfill their roles. If I’m really successful at building my team, they will ask me why I’m doing a job rather than delegating it.

2. Building trust is my main line of work. As the primary trunk of the organization, I am uniquely able to spot healthiness and manage communication and resource flow so that I starve or prune leafy limbs and branches that demand resources without producing fruit, while feeding limbs and branches that are capable of producing results (Luke 13:6-9). Any activity that strengthens the cohesiveness of the tree and empowers the supporting limbs is well worth my attention. People often ask me how I get any work done with all the meetings I have to go to. My response is that my real work happens in meetings, because meetings are often the vehicle by which trust is built, communication flows best and a group can move forward together.

3. Leadership grows limbs. Any time I can create a new junction of smaller branches that spread out, the chance of fruit is highest. If I can spur ideas or get people together who can spark new thinking, I’ve best fulfilled my role.

I don’t know about you, but I think that Jabuticaba tree looks wrong. As a metaphor, it reflects an inverted leadership style where the limbs and leafs simply exist to bring resources to the fruit-bearing centre. That centralized style of leadership will leave followers feeling used while wearing out the leader who, as central to every initiative, will become the limiting factor.

Looking over your shoulder

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As we continue exploring Exodus 17:8-16, I want to turn our attention to the foot of the hill and the young leader who steps into the spotlight for the first time. Joshua is designated by Moses to lead the forces of Israel in their first battle. They go on to route a larger army that is better prepared and has every advantage.

Of course, we know why he really won. My question is whether Joshua figured out the secret of his success. Could he see the three men silhouetted on the hill? Did he wonder what they were up to? Did he eventually logic out that it wasn’t whether he did anything great on his own, but whether Moses’ arms were raised? Did he have one eye on his present situation and one checking behind him to see Moses’ posture? And, in doing so, begin to work with God?

Clearly, the story doesn’t tell us. We can only guess, because so many details are left out of the story of Joshua. For a man who featured so heavily in the story of Moses, who then becomes leader of Israel for 27 years and even has a book named after him, we know surprisingly little. We don’t know if he ever married. We don’t know his back story. And we don’t know his thoughts or fears.

Knowing Joshua’s confidence level would give insight into whether he figured out his role in the successful battle that day. An overconfident leader would conclude that it was all about his great strategy—only to discover at the debrief that he had very little to do with it (v14). A leader unsure of himself would spend too much time looking over his shoulder at Moses, to see if he was doing it right and to watch Moses’ hand positions. Which one describes this young leader of 30 or 40 in his public debut?

Joshua’s back story

A leader’s confidence is so often tied to his or her back story. Great books like Dan Allender’s, Leading with a Limp, urge us to lead out of who we are, and to embrace the brokenness in us that comes from prior experiences. But what was Joshua’s back story? We simply don’t know where he was prior to Exodus 17:9.

We know he lived in Egypt. Given the role Moses offers him, there’s a good chance he had some form of military background in Egypt.

We know he participated in the first 17 1/2 chapters of Exodus. But that simply leads to more questions about how he developed his leadership aptitude.

  • Where was he among the skeptical Hebrew leaders in Egypt when Moses first showed up with a message from God (Ex 4:29-31)?
  • Where was he when the foremen complained to Moses that he had made them a stink in the sight of Pharaoh, who ended the distribution of straw in retaliation (Ex 5:21)?
  • Where was he in the exodus from Egypt, that night when Moses had to signal to an entire nation that it was time to leave?
  • Where was he in the crossing of the Red Sea, as the people nervously paced the beach, watching the dust rise from chariot wheels?
  • Where was he when the people were grumbling?
  • Where was he in the first half of this chapter, when the people were ready to stone Moses?

Leaders don’t burst on the scene fully developed, so there are two possibilities.

Perhaps Joshua was an emerging leader, beginning to catch Moses’ eye by taking on unmentioned roles—helping mobilize the people on Passover night, vigilant on the beach beside the Red Sea as the pillar of fire kept the Egyptian army at bay, a loyalist giving encouragement to Moses.

Or, Joshua was already in some kind of leadership position and had to choose to come under Moses’ authority. Note in the paragraph above that those in established positions were not always on Moses’ side. In fact, the first seven verses of Exodus 17 tell us that not everyone was part of “Team Moses.” There was an insurrection brewing. Which side was Joshua on?

In other words, if Moses wasn’t the one to first draw out Joshua as a leader, when did the young man convert from critic to loyalist?

Whatever the back story, in this moment Moses trusts Joshua implicitly. Joshua is thrown into the deep end and finds himself leading a battle. Soon Joshua will become indispensable to Moses.

With those musings as a foundation, let’s get to a few points of application.

1. Leaders are followers first. Godly leadership takes a conversion from the role of skeptic, critic and grumbler who wishes he was in charge, to a new role as a loyalist who surrenders to God’s leadership.

2. Our best strategy is to participate with God in his purposes. Did Joshua’s strategies even matter to the battle? What would have happened if Joshua had laid down his weapons? Would he still have prevailed? There’s a lesson here about why God so often only lets us see the big picture after the fact. Somehow, in some way, our efforts and strategies do matter, but so often the real results come from a spiritual strategy or prayer. We take great risks when we foray out on our own without that foundation.

3. We need to give young leaders space. There’s a risk with young or inexperienced leaders. They may be put in the driver’s seat, but they spend all their time looking back over their shoulder to see if they’re doing it right, if they have their superior’s or mentor’s approval. That’s where, if the one with the authority has another job to do, it creates space. Whatever Joshua’s back story was, Moses took a calculated gamble. Rather than lurking around as an observer, Moses goes where he can’t possibly grab the controls. He’s occupied elsewhere. Yet, he still does everything he can to make Joshua successful.

I believe Joshua figured out where his success was coming from. The clue is in the absence of detail about what Moses was saying on the mountain. While most of Moses’ prayers, speeches and arguments with God were meticulously recorded, Moses’ biographer was otherwise occupied on this day. Joshua recorded faithfully the only detail he could see: the posture of Moses’ hands. It gave him the courage to apply his leadership on the ground.

Moses on the Mountain series:

If I were king

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Steve Moore talked about the “reactive hypothetic” — a young leader with enough self awareness and contextual consciousness that he knows what he likes and doesn’t like, but isn’t willing/ready/courageous enough to be the one taking initiative. The problem is that this kind of person can end up in the peanut gallery, taking potshots at leadership.

Coming from a generation that prefers the role of critic, I see this one all the time. I’m reminded of a great moment in The Princess Bride when Andre the Giant is told he can take care of someone “his way.” “Oh, good… which way’s my way?” We know that something’s wrong with a situation, but we don’t know how we’d do it any differently. I’ve always got my eyes open for those exceptional young people who follow through with ideas to fill the void. It’s easy to point out mistakes, but are they willing to offer alternatives to replace what’s broken?

That takes courage and determination. Courage to decide you’re going to succeed with a new model. And perseverance similar to a 1-year-old learning to walk — determination that you’re going to try something, and if it fails, you’ll get up and try again.

Don’t get the wrong impression. I don’t think leaders have to have all the answers before they get started. The close of Deborah Reidy’s Reluctant Leaders paper makes a great point:

Finally, remember that leadership often begins with an uneasiness, a vague, unarticulated sense that things are not quite right but no idea what would be right or how to bring it about. As Ron Heifetz writes, ‘One may lead perhaps with no more than a question in hand.’

It’s a myth that you have to have all the answers, that you have to have it all together, that you have to have the complete package before you lead. Frankly, it’s an outright lie. The best thing for a young leader is to get in the game. You won’t develop leadership abilities in a vacuum, and you probably won’t come up with the answers until you start trying.

Anyone who is willing to combine a good question with a determination to try until they succeed is going to change the world. Ask any of the Gen-X CEOs of Google, YouTube, eBay or Amazon. Did any of them hit gold on their first attempt? Malcolm Gladwell broke down that misperception in Outliers. Kings don’t simply happen; it takes hard work to be king.

The thorn in your side

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How do you recognize leadership gifts in someone? You may have read John Maxwell’s scale of leadership. I’m not sure how much I agree with the concept or his analysis of the scale, but it’s a useful device to make an observation from my own experience. If you’re a 7 on the leadership scale and you have an 8 working under you, they will likely be a thorn in your side.

How exactly will that manifest itself? They might be the one who critiques everything you do. They might take initiative on projects you didn’t want them working on. They might be the one who takes the inch and turns it into a mile. They might go around the system instead of working within the boundaries. There are leadership traits on display in every one of those abuses of the supervisory relationship.

There are three choices for the manager, then.

  1. You can either call it leadership and give them opportunities to grow their abilities in a healthy setting.
  2. You can liberate them so they can move on to a job where they can better utilize their “gifts.”
  3. Or you can suppress their initiative.

The third leads to broken trust, continued pain and crushed spirits. I’ve been in that position, and I suggest that there are really only two choices for a person like this.

Let me suggest one possible conclusion: look at them as a chance to work yourself out of a job. Grit your teeth and pour into this emerging leader for a year or two, refine their rough edges and then liberate them by stepping aside. After all, if you’re truly a 7 on the scale, the best thing you can do is recognize the time to step aside and let them shine. If you do it right, you can count their future success as your success.