Tag Archives: Nehemiah

What leadership traits then look like now: Servant heart

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In this series, the challenge we’re considering: how could a mission organization identify potential C-suite leaders 15 years before it needs them? What competencies do you look for, and what do the early version of those competencies look like? I think this has relevance to other industries as well, because the competencies we’re considering would benefit every industry.

The working theory I’m exploring is that you should look for evidence of early indicators of megacompetencies. Last post, I covered the first megacompetency, resourcefulness. The second one I want to propose is:

2. Servant heart

There’s a glut of articles on servant leadership, so I won’t add to their number here. However, we’re talking about early indicators, and Robert Greenleaf himself said that the servant leader should be servant first. So it’s important to break down servanthood itself.

Early experiences shape a leader’s approach to problems, working with teams and handling of authority. The approach of numerous biblical leaders was shaped by years of serving, including Joseph, Aaron and Nehemiah.

Let’s park here for a minute before we get to the competencies. Attitudes and character are not the same as competencies. As I’ve written before, leadership training should never be given to someone who lacks character. Nothing builds character like serving, and nothing reveals character like being treated like a servant. A servant heart comes out in attitudes and attributes such as humility, selflessness and longsuffering (an archaic, but revealing way to articulate patience).

Now, those attitudes may not be evident in young leaders, because they are often developed by experience. How many brash, overconfident young people do you know who emerge from crisis, failure or loss with a greater maturity, self control and wisdom? The apostle Peter comes to mind. But there are some who are wired for service (Enneagram 2, for instance), transformed by the Holy Spirit or raised in conditions that hone early development of a servant heart.

But what makes servanthood a megacompetency? Let’s look at some of the specific competencies of a servant.

“As the eyes of slaves look to the hand of their master, as the eyes of a female slave look to the hand of her mistress, so our eyes look to the LORD our God, till he shows us his mercy.”

Think of period pieces like the TV show Downton Abbey or the film, Lee Daniels’ The Butler. Picture a banquet table, with beautiful table settings and guests seating arrangements carefully planned. The servants stand still on the periphery of a room, trying not to be noticed, but where are their eyes focused? On their master’s hands, looking for the slightest indication of need before it can be expressed. Servants are good listeners, empathetic, with high levels of awareness and emotional intelligence. My wife and I refer to this trait as “radar” and long to build it into our kids so they will notice a door that needs to be held for someone, a car full of groceries that needs to be unloaded, or a person carrying a heavy load that could use some help.

  • Attentive. This is related, but I want to list it separately to draw out additional competencies:  reliability, trustworthiness and diligence—to listen to, carry out and follow up detailed instructions. One way to describe this attentiveness might be to call them a student of their master or boss.

Attentiveness also touches on proximity. An attendant by definition keeps his or her position by the master’s side. In a 1990 study of successful executives, John Kotter identified one of the most important leadership development opportunities as “visible leadership role models who were either very good or very bad.” A young leader can draw his or her own conclusions from close experience with another leader, so back-stage access combined with attentiveness will accelerate a leader’s development.

  • Prescient. The best servants don’t even require an indication of need, because they know the need before it happens. They are prescient—but in the sense of having foresight, not clairvoyance. Through study and paying attention over time, they know how their master operates and what his or her preferences are. Early indications might be commitment, loyalty, curiosity and a deep interest in people.
  • Forbearing. Another archaic word with no modern equivalent. Collins Dictionary says, “Someone who is forbearing behaves in a calm and sensible way at a time when they would have a right to be very upset or angry.” A servant has to have thick skin. In The Butler, protagonist Cecil Gaines mostly succeeds at ignoring or shrugging off slights and racist comments made in his presence while maintaining a functional working relationship with eight successive presidents from both parties and a wide range of personalities. Yes, this characteristic becomes more prevalent with age, but not exclusively; well before he began working at the White House, Cecil Gaines—and Eugene Allen, the real butler his character  is based on—had gained these skills by growing up on a plantation.
  • Stewardlike. Chuck Bentley at Crown Financial Ministries says that, while there are behavioral characteristics in a steward, the definition is simple:

“A good steward is someone who doesn’t see their own life, money, and possessions as their own.”

It’s often been observed that renters treat property differently than owners. But stewards are qualitatively different. They see their role as caretakers of someone else’s property, company, organizational unit or staff, but treat them in the way they would if they were owners. In a steward, you might find early indicators of competencies like duty, resource management, resourcefulness, and employee care and development.

If you want to find a leader for the future, look among your servants. But you will have to look; the problem with seeing potential in servants is that they don’t stand out. They can get typecast and limited because leaders don’t see or allow for their potential. For many years I wondered how cupbearing could have prepared Nehemiah for a governorship, and I resolved that question in my blog post From “lording servants” to “stooping lords”—which is probably my most extensive reflections on servanthood and servant leadership.

Servant heart is important to cover before I get to the next megacompetency, because this one gets at issues of character. My next one is easily misunderstood, and I’ve seen very little written about it.

Megacompetency Series

From “lording servants” to “stooping lords”

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In 1970, Robert Greenleaf introduced a paradox that swept the business community: the idea of The Servant as Leader. Many leaders have picked up his books, embraced the concept and developed a servant leadership methodology. They do mind tricks like inverting the organizational chart, and they develop great management practices, all while missing Greenleaf’s point: he wasn’t writing to leaders.

Few recall that Greenleaf wasn’t suggesting that leaders should become servants. Rather,

The servant-leader is servant first… It begins with the natural feeling that one wants to serve first. Then conscious choice brings one to aspire to lead. That perhaps is sharply different from one who is leader first, perhaps because of the need to assuage an unusual power drive or to acquire material possessions….

The natural servant, the person who is servant first, is more likely to persevere and refine a particular hypothesis on what serves another’s highest priority needs than is the person who is leader first and who later serves out of promptings of conscience or in a conformity with normative expectations. (p50)

Greenleaf was starting with different building blocks: a different attitude, a different spirit, a different person who gets noticed and promoted. In this sense, Nehemiah was a great candidate for development. He learned servantship through years as an exiled cupbearer, attending to the needs of a foreign king. When he eventually aspired to lead, Nehemiah didn’t lose his sense of grounding and character. As a godly governor, he really believed his call was to serve and relieve the people, not add further burden upon them. He was a servant leader long before it became the rage.

So why did Nehemiah use his platform to critique both servants and leaders?

It turns out that even servanthood doesn’t guarantee the right attitude. In chapter 5, Nehemiah’s turns the harsh glare of his spotlight on his predecessors, who laid heavy burdens on the people. He doesn’t stop there, condemning their followers: “Even their servants lorded it over the people” (Neh 5:15).

That sentence just sticks in my craw! I can’t rationalize this seemingly-impossible paradox. How can servants lord it over anyone?

But we do, don’t we? We all leverage any power we can get. From the exaggeration regularly found in CVs to the length of a person’s title, we all use every tool at our disposal. There’s a constant temptation for the administrative support staff of any leader to use the influence of their boss to gain power for themselves. If we’re really honest, we’re all laid bare by this critic of the accepted business practice of his day.

How do we steer clear of lording servantship? What can we learn from Nehemiah?

1. The position doesn’t change the person.
The position of governor came with a high level of responsibility and expectations, one of which was hospitality. Chapter 5 tells us Nehemiah could anticipate as many as 150 gathering at his table any given day. He was a good host, assuring that they had the finest food and a selection of wines. He was a connoisseur, after all.

This was clearly a business expense, and it was a right his predecessors had readily used. In fact, to claim the allowance would not draw any attention, while refusing the perk could create headlines. Nehemiah chose to forego his rights.

Why? My pastor, Glen Nudd, notes:

There was something bigger going on in Nehemiah’s heart and mind than the opportunity to enjoy an enormous hospitality budget.

This decision alone demonstrates that Nehemiah did not change when he got a promotion. After stepping up to enormous responsibility and position, he didn’t forsake humility.

2. Followers pay a cost.
Pastor Nudd says any perk received by a person in a position is a tax, and taxes always have a cost.

No government programs are ever free; they have to be paid by someone.

Nehemiah perceived that the people already carried a heavy burden, and he wasn’t going to add to it. Instead, he sought to lighten it.

The ‘servant-style’ of godly leadership demands that we ask ourselves questions about privileges we’re given, offered, and expected to take and then to ask ourselves the question: ‘If I take advantage of that particular thing, could it potentially undermine my mission to serve those I’m leading?’

3. We are all followers.
What was Nehemiah’s motivation? Verse 15 says it was the fear of God. Because of his understanding of his position in relation to God, he knew his position in relation to the people.

Centuries later, Jesus would marvel at the faith of a Roman with high position willing to beg him to heal a highly-valued servant. This centurion told Jesus he was not worthy to have him step into his home, but knew he could heal with a word.

For I too am a man under authority, with soldiers under me. And I say to one, ‘Go,’ and he goes, and to another, ‘Come,’ and he comes, and to my servant, ‘Do this,’ and he does it.” (Matthew 8:9)

It’s easy to see the nature of authority in that quote. Sure, the centurion could tell people what to do. The key is that first phrase, “For I too am a man under authority.” If we know who we’re really serving, then we don’t abuse power; we handle authority and position with care. Servants don’t lord it over anyone.

4. Servants can “lead upwards.”
Followers usually emulate the behaviors and attitudes they see in their leaders. Nehemiah’s servants were right there with the people, rolling up their sleeves to lay stones in the wall. But what happens to followers who serve beneath a lording leader? Do they get a pass?

Chapter 3 draws out of obscurity the actual men and women who built the wall of Jerusalem. In the middle of this chapter, we see a case study of servants who plotted their own course. Verse 5 says the Tekoites repaired a specific part of the wall, and verse 27 adds that they went the extra mile, helping build a second section. They went above and beyond in spite of the example of those who should have been their role models. While the Tekoites put in the hard work, “their nobles would not stoop to serve their Lord” (Neh 3:5). What powerful phrasing, though a footnote is quick to point out the word “Lord” could also mean lords, or supervisors. Frankly, it’s all the same. When we serve our supervisors, our leaders and our followers, we’re serving our Lord (Eph 6:7).

Before Nehemiah ever aspired to lead, he revealed his posture and his heart. In his prayer in chapter 1, he used the word “servant” seven times. He put himself in good company with Moses and Israel as a “servant of the Lord.” It was easy for Nehemiah to think that way, because I’m convinced he thought the two words – “leader” and “servant” – were synonyms.

Nehemiah never undermined his mission. His character inspired a generation of Jewish leaders. His honest account in the book of Nehemiah influenced many generations to come. And as an exile in a hostile culture, he likely offered a striking contrast to the leadership style of an ungodly king in an ungodly culture. On that point alone, his life and his leadership are certainly relevant to us today.

Wartime leadership: a case study from Nehemiah

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Having examined the defensive positioning and offensive weaponry of our warfare in previous blog posts, I want to return to my main point. How do we as leaders respond to these attacks, these schemes, these tactics? What does wartime leadership look like, when others are depending on us and looking to our lead? How can we assist our followers and our organizations in fighting back appropriately?

I think it’s appropriate to look at Nehemiah as a case study. The first half of the book of Nehemiah lays out the man’s extensive work to rebuild a wall to protect a city long-term, while at the same time using his builders as armed guards to keep watch against local enemies. The attack never came. Nehemiah was successful, and through his visionary servant leadership, the wall was completed in 52 days.

But as I read through the book recently, it struck me that the attack did come. It wasn’t one large military force coming at the gates or besieging the walls; it was a thousand darts that came from unexpected places. This is my partial list:

This list is much more devastating and effective than sticks and stones. It’s amazing how fear of shame, derision and jeering can keep the mightiest leader firmly in his chair. Nehemiah could have held onto his position in Persia and considered himself there “for such a time as this.” But his calling was different than Esther’s. By challenging the status quo and stepping up to lead the change himself, Nehemiah put his own reputation on the line. He risked not only his position and his safety from outside attack; he risked internal attack if his followers gave way. For an interesting parallel, consider what Moses put up with as he led over a million men, women and children through the wilderness.

So how did Nehemiah circumvent, undermine and defy the attacks of his enemies? We can learn an awful lot from his example. Here are a few key lessons.

1. God awareness
Nehemiah was constantly aware of God’s role in his success. When the king granted his request, he knew it was the result of prayer, because “the good hand of my God was upon me” (2:8). When it came time for Nehemiah to get everyone on board his vision to rebuild the walls, his punch line was his testimony: “I told them of the hand of my God that had been upon me for good, and also of the words that the king had spoken to me” (2:18). They were convinced. Of course, when the wall was finished in a remarkable 52 days, he claimed no credit. Instead, Nehemiah said it was obvious even to their enemies “that this work had been accomplished with the help of our God” (6:16).

Nehemiah constantly pointed his followers back to the Lord, inspiring them with God’s greatness (4:14), encouraging them that God would fight for them (4:20), challenging them with the fear of God (5:9), and decisively dealing with sin as treachery against God (13:27). It seems clear that the courage he consistently demonstrated came from his constant awareness of God’s presence and a sense that he would be held accountable as a leader. That same courage is available to us. It starts with the same awareness.

2. Never get undressed
In the busiest, most stressful part of the project, the threat of attack imminent, Nehemiah decreed that everyone must stay in Jerusalem for the night as a guard for the city. Then he noted that they kept their weapons within reach, and “none of us took off our clothes” (4:23). If you haven’t had time to read my last blog post on the right clothing, now’s a good time to read that. When we realize that we are at war, we don’t ever let our guard down. We continue to protect ourselves and our families with truth, righteousness, readiness through the gospel of peace, faith, salvation and the Word of God. We don’t ever take off compassion, kindness, meekness, patience, forgiveness and love.

Have you seen the scene in Saving Private Ryan where, in the thick of battle, a bullet clangs off a soldier’s helmet? He takes off his helmet to marvel at the dent, only to fall to another shot? If we take off our armor even for a moment, we are incredibly vulnerable.

3. Practice prayer rhythms
Nehemiah’s prayer life certainly included prayer and fasting marathons during times of waiting (ch 1), but his day-to-day management was stabilized by a prayer reflex that helped him handle difficult situations:

  • When he was almost paralyzed by fear before the king, he sent up a quick prayer to God (2:4).
  • He took out on God his rage at his enemies, rather than letting the people see it (4:4-5).
  • When he heard of new plots, his response was twofold: prayer and setting a guard (4:9).
  • His sentence prayer at the end of chapter 5 suggests that his generosity in sharing his table wasn’t without personal cost of some kind.
  • When he exposed plots against himself, he took strength from the Lord (6:9) and trusted God to pay his enemies back (6:14).
  • I believe it was this rhythm of prayer that allowed him to see and understand the plot against him in 6:10-13. Discernment comes from time spent with the Lord.

It’s in that communing, that constant awareness of the Lord that you learn to hear His voice for encouragement, wisdom and venting.

4. Face the problems head-on
Sitcoms have overdone a common storyline: someone who needs to have a difficult conversation, but they constantly avoid it and choose the easy path until the problem blows up to comic proportions. I find those storylines incredibly frustrating. Leadership is about tackling the tough issues head-on. That’s what Nehemiah did in chapter 5 when class warfare raised its ugly head. When he discovered the rich were making profit out of the desperation of the poor, Nehemiah wasted no time bringing this exploitation to light and challenging the rich (5:6-7). By using his own example, deliberately choosing not to assert his rights, he managed to do it in a way that brought them on board, to the point that they closed the matter with a worship service together!

In chapter 13, he took on another problem with similar forthrightness, but with a different approach. This time he evicted a resident of the temple, confronted officials, warned and threatened merchants, and then cursed, beat and pulled out the hair of Jews who knowingly committed sin. There’s a progression of increasing anger, frustration and violence, punctuated by frequent prayers for God to remember him for these deeds. His constant refrain reveals his motives: the fear of God trumped fear of people.

As Jesus said, “And do not fear those who kill the body but cannot kill the soul. Rather fear him who can destroy both soul and body in hell” (Matt 10:28). Ultimately, Nehemiah had one audience, and he never let the fear of man hold him back from what he needed to do. As David put it, “In God I trust; I shall not be afraid. What can man do to me?” (Ps 56:11)

Here’s the bottom line: anyone doing “a great work” (6:3) is going to face attack, and we can learn a lot from the way Nehemiah approached his mission. If you’re in the middle of a swarm of fiery darts, don’t give up. It’s not about you; it’s about God from start to finish.

For it is God who is at work within you, giving you the will and the power to achieve his purpose. (Phil 2:13)

Is humble ambition a paradox?

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In my chronological reading through the Bible, I’ve arrived at the book of Nehemiah—a remarkable study of leadership. Many others have preached, blogged and written on the leadership principles gleaned from this case study. Nevertheless, I’m going to attempt to draw out some fresh points. As you will recall, Nehemiah was a cupbearer to King Artaxerxes, the Persian King. In spite of his status as a Jewish exile, he earned a position as part of the bodyguard protecting the ruler of one of the world’s two greatest powers at the time.

From the very first moment we meet Nehemiah, we sense a calling. As he serves the king in Persia, the news reaches him that Jerusalem is still lying in ruins after almost a century. It wrecks him. He weeps, he mourns and he prays day and night—for four months. Nehemiah doesn’t just pray with objectivity; he prays himself into the solution: “let Your servant prosper this day, I pray, and grant him mercy in the sight of this man,” the king (Nehemiah 1:11).

In other words, Nehemiah does something Moses and Gideon would never have dared. While they said, “send somebody else,” Nehemiah says, “send me.” God honours his request, and it starts him on a promotion path. First King Artaxerxes appoints him as foreman of the rebuilding effort. Then, after some early success in Jerusalem, the king promotes him to governor. When my pastor Glen Nudd preached on Nehemiah recently, he summarized it neatly:

At the end of it all, Nehemiah is given a job, a position, an assignment, a mission. He invites it, he receives it, he accepts it, he embraces it.

Can you do that? Is it okay for believers to show such ambition? Aren’t we supposed to resist the temptations of advancement and the lure of power? Isn’t it Christian to be content and to suppress ambition? Doesn’t Nehemiah’s action show complete lack of humility? As Pastor Glen put it:

Sometimes, as believers, we think that to be spiritual and godly we should always refuse advancement, promotion, or any kind of upward mobility and just go play in the shadows quietly, unnoticed and not expecting to influence anything very much. Maybe we think it’s the humble thing to do.

Were Moses and Gideon more godly than this young upstart, Nehemiah? After all, wasn’t Moses described in Numbers 12:3 as the most humble person on earth? Yet a careful reading reveals that Moses and Gideon were paralyzed by fear. I think many believers today have the same problem. While Pastor Glen allowed that there are valid reasons to turn down promotion, he pointed out that sometimes humility is a mask for the real issues for reluctance: fear of responsibility, fear of commitment, or fear of having our faith and abilities tested.

Pastor Glen asked us to consider promotion in a different light:

What if God wants to promote you so that He can use you in an even greater way to be salt and light in a dark world? What if your “no” is actually refusing the potential for great influence and ministry and impact for the Kingdom of God?

Proverbs 29:2 says, ‘When the righteous are in authority, the people rejoice; but when a wicked man rules, the people groan.’

It’s a good thing, a God-honoring thing, when God’s people are promoted and the salt gets better distributed and the light shines farther. When the gospel and the glory of God are advanced, that’s a good thing.

There’s no Biblical prohibition on ambition for a cause, and that’s why Nehemiah willingly accepts position. The question is how you lead in whatever position God gives you. Jim Collins will tell you that a great leader engaged in a cause should lead with humility. I met a few Proverbs 29 Members of Parliament a couple of weeks ago in Ottawa. I was impressed at their quiet competence, but also their fire when it came to causes like human trafficking. Like Nehemiah, they embraced high positions and the voice it gave them. Through years of faithful witness, each has earned respect for the way they handled the challenges of federal politics.

So, is the act of stepping up in leadership antithetical to humility? Not at all. The answer, as we’ll see in Nehemiah 5, is servant leadership.

Fearless leader

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If I had a nickel for every time someone referred to me as “our fearless leader,” I’d be a wealthy man. I realize people are trying to honour me, and I accept that, but the label rubs me the wrong way because it suggests that I’m cut from different cloth. It suggests I must be among the fearless ones, when most people have fears, and many are debilitated by fears.

It puts a leader on a pedestal that places leadership safely out of reach for the normal person.

But leading isn’t about being fearless. It’s about overcoming fear. Think about some of these Old Testament characters. We remember that all three boldly approached a foreign king, asking for favour:

  • Esther seems to have tried to dodge the pending annihilation of her people, keeping her heritage hidden beneath the robes of a queen. But then she accepted her cousin’s charge that she was God’s woman on the scene “for such a time as this.” She asked her people in the city to fast for three days while she summoned courage to visit the king and make her request. She concluded, “If I perish, I perish” (Esther 4:12-17). After winning the king’s favour, she still took two days to make her request, easing into it by filling the king’s stomach with feasting. Was it continued nerves or a strategic approach?
  • Ezra’s burden to teach the returning exiles God’s Word led him to approach the king and ask for favour to return to Jerusalem. He had more faith than strategy, because he kicks himself for failing to ask for protection. This became an extra burden when the king was so taken with this scribe’s request that he appointed him governor and overloaded him with donations. God’s hand and love had been so clearly extended to Ezra that he “took courage” (Ezra 7:28), but he admitted a few verses later that he had been “ashamed to ask the king” for protection after boasting in God’s power (Ezra 8:22). Desperate, he proclaimed a fast “and implored our God” to come through for them.
  • Nehemiah prayed four months before slipping up and allowing the king to see the burden he carried. When asked why he was so glum, he was “very much afraid.” He gulped and offered a teaser. When the king took the bait and asked his request, this cupbearer prayed a desperate plea before illogically seeking an appointment as construction foreman for a city wall (Neh 2:1-5).

My point is that we usually remember the outcome, not the struggle. Often the perception is self-inflicted, as leaders reinforce the hero myth. If followers only see the outcome, they put leaders on the pedestal. Leaders need to be clear about the burden we couldn’t shake, the wrestling with God, the dark nights of the soul that led us to make a bold decision.

Worse yet, sometimes leaders convince themselves that they were fearless. Perhaps it’s delusion, believing the headlines. Perhaps it’s forgetfulness. Perhaps it’s poor self awareness. Both Ezra and Nehemiah refer often to “the hand of God” being on them to the point of compulsion. They never claimed credit for their own courage.

Followers can also play a role in overcoming fear. In a later scene after Ezra gets to Jerusalem and exposes a pattern of sin among the clergy, he faces a horrendous decision. The king had given Ezra incredible authority to back up his teaching with strict judgment: death, exile, bankruptcy or prison (7:26). Still, Ezra struggled with the decision until his followers—the ones caught in sin—told him he must follow-through. “Arise, for it is your task, and we are with you; be strong and do it” (10:4). What an amazing verse of followership! Clearly God’s hand was on Ezra to have followers ready to face their punishment.

So how do you overcome fear? As I was putting this blog together, a friend referred me to the blog of Jeff Iorg, President of Golden Gate Seminary. In July 2012, he wrote three powerful and practical blogs on the subject of overcoming fear. They’re a worthy follow-up to this blog post.