Tag Archives: Bible

When “the wrong person” is your fault

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I was just reading Acts 9, where Ananias pushes back on God’s request for him to go and lay hands on Saul. He basically tells God that Saul is clearly the wrong guy, and he strongly implies that he doesn’t want to work with him. He sounds like any number of managers I’ve met. Yet God responds,

Go, for Saul is my chosen instrument to take my message to the Gentiles and to kings, as well as to the people of Israel.

To put it in Jim Collins’ language, Saul is the right person for this particular seat on God’s bus. It’s not because he shows any potential for the role, though he proves to have an amazing resume for the job. Saul is simply the wrong guy, and then God turns him around, and he’s the right guy. How on earth do we apply traditional hiring, development and firing principles when God is in the business of makeovers and repentances?

That’s the setting for my post today. When the wrong person is in a job, or there’s a staff member who just can’t find the right assignment, what should our organizational response be? And what should we be doing as leaders in the organization?

When it comes to staff, I think parachurch agencies have to find the right middle ground. We should not be as quick to fire as (many) businesses, whose business model doesn’t allow the patience to retool and develop their staff. We also should not be too slow to fire when firing is warranted. I think it’s safe to say most Christian organizations tend more to the latter fault. We give people “one more chance” as they continue to gush their contamination throughout our departments and organization.

The question we need to be asking is whether the person is wrong or the role is wrong. I have seen many people who are wrong for one role — indeed poisoning those around them — take a completely different tack and find a role they flourish in. Perhaps my own experience has shaped my approach to this issue. Three or four times in recent years, I have taken a risk on someone with bad performance appraisals and offered them a new position that I had a hunch would work out for them. Taking them out of the circumstances that had exposed their weaknesses and playing instead to their strengths made all the difference.

These cases give me incredible satisfaction. Why? Because someone did the same for me. While I trained for graphic design and worked in that field for 8-9 years, I’m a long way from my major today. I’ve changed careers several times in Wycliffe. What prompted my first big career change was a miserable couple of years in a bad role. As I lost trust with my boss, my discontent turned to frustration and depression. I look back on those years as a low point in my management career and in my followership career. I was poison in that department. It’s taken a while, but I now point fingers at myself before I point them at my circumstances or my boss.

I think that’s the first part of the answer: as an organization or as a manager, we should point fingers at ourselves first. I’m reminded of three points Chip and Dan Heath made in Switch about pursuing change in an organization. In short, they expose our tendency as leaders to fault the other person when change isn’t going well.

  • What looks like resistance is often a lack of clarity. Have we been clear in our instructions? Have we been clear in communicating expectations? Have we provided the training this person needs?
  • What looks like laziness is often exhaustion. Have we provided good performance management, support, encouragement and care for a staff member who is dry emotionally? Is the pace of change beyond what he can handle? Are we leading by force or engaging him in the vision of where we’re going?
  • What looks like a people problem is often a situation problem.

The Heaths quote Stanford psychologist Lee Ross’s Fundamental Attribution Error: a deeply seated tendency “to attribute others’ behavior to the way they are rather than to the situation they are in” (while generously doing the opposite with our own behavior).

So, leaders, when someone on your team is wrong for the job, take a look at yourself and the situation you have put them in. It may well be that the fault lies in your court.

You’ll notice my postings have really slowed down in recent weeks. That’s because thoughts on this topic don’t come readily to me. When I said I wanted to wrestle through these issues, I meant it. So I welcome your thoughts. Agree? Disagree? Am I being too naive? Want to push back? Join the discussion!

Understanding the times

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This is one of my favorite leadership qualities. In times of vast discontinuous change, leaders who understand the times are as rare as they are valuable.

In the Old Testament, there are two references to people who understood the times (Esther 1:13, I Chron 12:32). All kings seem to have surrounded themselves with men who understood the times and knew the direction the king should go. Kings had an uneasy relationship with these “wise men,” sometimes choosing to follow their advice and sometimes going their own way. For instance, Solomon’s son Rehoboam.

I want to pick an earlier and more familiar example, however. Everyone remembers the story of Joseph, a young man who was sold into slavery by his brothers. After some fruitful years as a slave in Egypt, managing the household of his master efficiently, he’s railroaded and thrown in prison. Even there, God’s hand is on him, and he thrives, taking on responsibility. One day his opportunity for redemption finally comes in the form of a dream by the king. God gives him the ability to understand the meaning of the dream and to come up with a plan that will rescue Egypt, preserve Israel and make his boss really wealthy.

Joseph certainly understands the times. He knows there will be seven years of plenty followed by seven years of severe drought. He deploys his plan with efficiency and discipline. When the task of stockpiling gets too difficult, he doesn’t give up on collecting food; he gives up on counting. So, when the seven years of plenty end, Egypt and Joseph are in good shape. That’s where the story gets interesting.

Two years into the drought, everyone else’s worst-case scenarios have expired.

  • Genesis 45:6 says the famine has reached a critical stage for Joseph’s Canaan-based family by year two of the drought.
  • 47:17-20 records how Joseph bought all of the property of Egypt and Canaan with the grain he’d collected.
  • By 47:21, he owns all the people. He can then dictate terms under a rollover contract that lasts long after the famine ends.

But here’s the thing that caught my attention. In the years of plenty, no one but Joseph saw the drought ahead. Anyone who did plan ahead saved up a couple of years worth to get them through what would surely be a short-term decline. Joseph’s value came in his God-given ability to understand the times and know what to do.

Is there anyone who understands the times today? We have no context for the changes we’re going through. A global financial crisis has never happened before, so all the previous models just don’t apply. It’s obvious that old guidelines don’t cut it in 10%+ unemployment, unheard-of foreclosure rates and frozen credit. Eddie Gibbs, in Leadership Next: Changing Leaders in a Changing Culture, says:

It is evident in rapidly changing times that knowledge does not necessarily flow from experience. Yesterday’s solutions and procedures may not provide an adequate or appropriate response to present challenges. Hence, the biggest hurdles facing long-time leaders may not be in learning new insights and skills, but in unlearning what they consider to be tried and true and what thus provides them with a false sense of security.

My response is that God is still God in good times and bad. He was still God while Joseph fumed in prison. Our brothers and sisters in the non-Western church can testify that they still have hope, joy and faith when the economy simply doesn’t rebound. I think we have a lot to learn from them, whether it’s patience in endurance or a theology of suffering. Christianity thrives in difficult times… because we realize we need God!

I suggest we learn from Joseph to be faithful and do the little things even from exile, even from prison.

I suggest we leaders seek the God who does understand the times and occasionally chooses to disclose them to those who listen.

I suggest we try our best to be ready when opportunity happens, even in the darkest situations.

And I suggest we seek to help each other out, offering our best to fellow prisoners with little hope of reward.

You never know how God might choose to use these times, because he holds today, and he holds the future.

Transformation

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As I mull over Jesus’ death and resurrection this Good Friday, I’ve been thinking about Peter’s transformation. I would put the change in his life up against Paul’s for scale of impact of the gospel.

Peter is the kind of guy who thinks out loud, who says what everyone else is thinking. He acts first and thinks later. He’s an uneducated fisherman who learned his trade from his father. For me, the following events sum up his nature.

When he sees Jesus walking on water, he makes the jump of logic that if Jesus can defy rules of nature, he should be able to as well. What incredible, uninformed passion he shows as he climbs out of the boat and tests the surface tension of the undulating waters! It’s amazing to me that, in front of the eleven disciples who never left the boat, Jesus remarks on his lack of faith.

No other chapter sums up Peter’s complexity better than Matthew 16. When Jesus asks who the disciples believe he is, Peter declares his conviction that Jesus is the Messiah and the son of God. It’s on this confession that Jesus will build his church. Yet, a few verses later, Peter reprimands Jesus for talking about his upcoming death, and Jesus puts him in his place: “Get behind me, Satan.” Now, that’s a rebuke! I picture Peter like a dog. When he goes in the wrong direction, you give him a smack or yank on his leash. He sits there stunned for a minute, then shakes it off and sets off again in a different direction. He doesn’t take rebukes personally.

John 13 shows that he’s a long way from getting it. He refuses to let Jesus do such a menial job as wash his feet. Then he pledges loyalty, denying that he would ever deny Jesus. Couple this with his swordwork at the olive grove a few chapters later, and you begin to see that it’s an issue of expectations. I think Peter believes Jesus is preparing to lead an earthly insurrection. Servanthood, arrest and death don’t fit his view of Jesus’ destiny and goals.

Then there’s the lowpoint. While the other disciples flee, Peter sticks around and follows from a distance, only to try to protect himself from the same fate by distancing himself and then flatly lying about his connections to Jesus. His anguish over his denial turns to flight. He heads back home to comfort, the life that comes naturally to him, trying to move on from his failure. He goes back to fishing.

So, when Jesus steps out of the picture, his successor is not at all ready. Is this really the man you want to turn the church over to? Jesus puts a lot of stock in the fact that Peter will rebound from the harsh lessons he learned out of betraying his rabbi and disappointing himself. Jesus turns Peter’s focus from a spiral of dispair with a brief and direct conversation on the beach. Then he’s gone, and Peter is on his own.

Along comes Acts, and Peter is a different man. His hotheaded, impulsive, speak-first ways have morphed into a boldness with a lot of maturity. Maybe you could call the upper room his coccoon. The first words from Peter include a number of quotes from Scripture. I believe he spent the silent days after Jesus left, immersing himself in the Scriptures and in prayer — the qualities the apostles will become known for.

From there, we see a Peter in full command of himself and his followers. He preaches to thousands. He looks lame beggars in the eye and heals them. He faces down Pharisees and Jewish leaders, who can only marvel at his transformation, noting only that he had been with Jesus. Sure, he does some things wrong. I think some of his early decisions are a bit suspect, and Paul later calls him on some hypocrisy. But no one can deny Acts portrays a different Peter than the gospels depicted.

In Leading With a Limp, Dan Allender says that a leader cannot have true humility without being humiliated. And he can’t be truly successful without acknowledging his brokenness. Peter became the leader of the early church because he went through such a deep valley. He came out motivated, compelled by grace and love to follow this Jesus who had done so much for such an undeserving failure.

That’s what Easter is all about.

The wrong people

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This God who pursues us is always calling the wrong people onto a bus that isn’t expected to arrive.

Roxburgh and Romanuk in The Missional Leader are obviously trying to stir up some controversy. You don’t mess with Jim Collins! But they’re writing to a church audience while Collins clearly wrote Good to Great for a business audience. Even his monograph painted social sectors with a broad brush. Where do parachurch mission agencies like Wycliffe fall in the continuum? I know lots of people have opinions on that, but I don’t want to give a rash answer. I think it’s worthwhile to embrace the tension and wrestle with it for a week or two in this blog. Give me your thoughts as we go along.

What happens when the wrong people are in leadership? The Bible is full of examples of unlikely leaders. You know the obvious ones, so let’s look at the book of Judges for some more obscure ones:

  • Sampson, a guy with huge strengths and huge weaknesses. Probably had addiction problems, some anger problems and a taste for prostitutes.
  • Gideon, the “mighty warrior” who did everything he could to lay low and dodge leadership.
  • Barak, a guy appointed for leadership but who was more comfortable being in the #2 chair.
  • I think my favorite is Jephthah, the son of a prostitute who was chased away by his half-brothers until they got in a bind and asked him to be their leader. He was rash, unorthodox and creative in his leadership, but he also made some stupid decisions.

All of them had major flaws, but God used each of them in their times.

Perhaps the classic example is the twelve-seat bus that Jesus put together to transform the world and launch the church. He filled seats with a few hotheads, a handful of uneducated fishermen, a couple of dire enemies (a zealot and a tax collector) and a traitor. Not the team any leader I know would assemble. Roxburgh and Romanuk again:

Look at the ordinary people Jesus begins with; this is consistent with how God has always chosen to act…. What is present here is literally that in God’s economy the Spirit is among the people of God…. God’s future is among the regular, ordinary people of God. It’s not primarily in great leaders or experts but among the people, all those people most leaders believe don’t get it.

Ouch. I’m guilty of thinking some of these people don’t get it. I have a bent to engage with leaders but write off those who aren’t interested or gifted or called to lead.

So, how should a Christian organization engage with these tensions? On the one hand, we are stewards of God’s resources, with a huge responsibility to manage our assets well. We want good management and good leadership. On the other hand, we have the verses that say God’s power is strongest when we are weak. We have the examples that God can use a man like Peter — a disciple who’s quick to speak and slow to listen, a devotee who steps out of a boat in the middle of a lake, a coward who denies a friend at his neediest moment. The wild card is what the Holy Spirit can do to fill someone and make him useful. Acts 4 describes the transformation Peter went through and names two factors: he was filled with the Holy Spirit, and he’d been with Jesus. I can’t say I’ve ever looked for those two criteria on a resume, though I have looked at previous failures and testing and how a person has grown — perhaps evidence of the Holy Spirit’s work.

There’s my challenge for you: in your hiring and development work, how are you looking for evidence of the Holy Spirit’s work?

Taking yourself seriously

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As I was walking into the office a couple of weeks ago, I noticed that a young leader was wearing a blazer… again. In a pretty casual department his attire stood out. Turns out he’s been dressing up consistently since the new year. When I asked about it, the response was that he’s trying to take himself more seriously.

Taking yourself seriously is a quality worth adding to our list of early seeds of leadership. There are a number of indicators that a person is preparing himself for future roles. At the earliest stage, this might include dressing up. It might also include a desire to spend time with senior leaders. Let’s look at a few examples.

When I was visiting with another organization recently, one of the senior leaders pointed out what first stood out to him about their youngest vice president: he had never been intimidated by leaders at the highest levels, instead choosing to interact with them… and ask lots of questions. I’ve seen this kind of thing myself when the board or senior leadership team gathers. A few young, rising leaders inevitably show up at break times.

A fortysomething leader came to me one day and told me he was considering throwing his hat in the ring to be considered for a promotion. He asked me what I thought. Among other things, I asked him if he considered people at that next level to be colleagues. How comfortable was he with walking into their office to have a conversation? Realizing that he was already at ease at that level was one factor in his decision to pursue a new leadership position.

What it comes down to is whether someone acts like the position they see themselves serving in.

I’m not talking about people who “sell out” to get a position. I think authenticity is extremely important in leadership. In fact, when I moved into the Offices of the President a year ago, I went to two people who knew me well and gave them permission to call me on it if they ever saw me becoming a clone of those I work around. If I ever become someone else in an attempt to get ahead, I want friends who are close enough to point out my hypocrisy.

What I’m talking about is the way David, hiding out in a cave in the wilderness, acted like the king he would become. His circumstances didn’t matter, and he didn’t let the group of misfits surrounding him bring him down to their level. He behaved in a manner suited to a king, and in so doing, laid a course for the way he would act as king.

Little things

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Yesterday Mauricio Alvarez shared a fantastic message about living in hope, even in difficult situations. I think the non-western church has a lot to teach us about maintaining hope when times are difficult. While westerners are convinced things will rebound, our brothers and sisters from South America, Africa and Asia understand that things could very well not improve. Whether they do or not, we can still have hope.

One point Alvarez made was that we build hope by focusing on God and the character he wants to build in our lives. David’s life, for instance, shows the law of preparation. As a young shepherd, David spent a lot of time in isolation — plenty of time to practice his slingshot so that when he needed that shot, he could hit it with perfection. When he was young, he was tested by lions and bears. He learned to face his worst enemy and to overcome with inadequate weapons. His early years without pressure shaped him into the leader he would become when the pressure was on.

Years later, David mastered that ability to use circumstances as practice. He was a capable military commander and then leader over 400 outcasts in the wilderness. He showed fruitfulness at every level and demonstrated the character he would need as king. For instance, consider his incredible patience even when he had an opportunity to take the kingdom on his own terms.

Some friends in Seattle reminded me of Psalm 63 last week. David, writing in the wilderness while being pursued by King Saul, spends the first ten verses talking about his thirst for God’s presence, love, power and glory. Throughout the psalm, he speaks as a visionary, confusing present and future. He celebrates the future ruin of his enemies, then offers a very interesting statement:

But the king will rejoice in God.
All who trust in him will praise him,
while liars will be silenced.

What king? Saul? No. David’s referring to himself in future tense. He was anointed years before. He knows that he is next in line. So he lives the future even though present circumstances don’t warrant it. That hope allows him to thrive in small things, resulting in fruitfulness, faithfulness and joy.

Random Friday post: reconditioned terminology

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I find it interesting that some terms that Christians have begun to lose — think the decline of Biblical literacy and the abuse of some evangelism practices — have recently been reconditioned and given new life in the secular world. From dictionary.com:

Bible – any book, reference work, periodical, etc., accepted as authoritative, informative, or reliable.

I’m not sure the same people who keep within easy reach The Baseball Coaching Bible, The Golf Geek’s Bible or Dog Breed Bible would ascribe the same “essential guidebook” characteristics to the Word of God.

Evangelist – a person marked by evangelical enthusiasm for or support of any cause.

Think Seth Godin. In his free ebook, he includes the following page on Evangelism:

The future belongs to people who can spread ideas.
Here are ten things to remember:
1. Create a cause. A cause seizes the moral high
ground and makes people’s lives better.
2. Love the cause. “Evangelist” isn’t a job title. It’s
a way of life. If you don’t love a cause, you can’t
evangelize it.
3. Look for agnostics, ignore atheists. It’s too
hard to convert people who deny your cause. Look
for people who are supportive or neutral instead.
4. Localize the pain. Never describe your cause by
using bull shiitake terms like “revolutionary” and
“paradigm shifting.” Instead, explain how it helps a
person.
5. Let people test drive the cause. Let people try
your cause, take it home, download it, and then
decide if it’s right for them.
6. Learn to give a demo. A person simply cannot
evangelize a product if she cannot demo it.
7. Provide a safe first step. Don’t put up any big
hurdles in the beginning of the process. The path
to adopting a cause needs a slippery slope.
8. Ignore pedigrees. Don’t focus on the people
with big titles and big reputations. Help anyone
who can help you.
9. Never tell a lie. Credibility is everything for an
evangelist. Tell the truth—even if it hurts.
Actually, especially if it hurts.
10. Remember your friends. Be nice to the people
on the way up because you might see them again
on the way down.
Guy Kawasaki is a founding partner and entrepreneur-in-residence
at Garage Technology Ventures. He is also the co-founder
of Alltop.com. Previously, he was an Apple Fellow at Apple
Computer, Inc. Guy is the author of nine books.

Perhaps it’s time for Christians to learn from today’s culture and reappropriate some of these terms for our own use. I bet Christians could be really good at evangelism.

Becoming foolish kings

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My only angle in diversity is my age. One day I will wake up and discover that I’m an “older white male.” It’s my future, whether I like it or not, so I operate with some sense of urgency. Because age diversity is so tenuous, I spend a lot of my peer mentoring time encouraging other young people to step up and offer their gifts. Organizations need young people who are willing to use their leadership gifts!

But here’s the thing: we’re all destined to get “old.” I recall a talk by Mark Driscoll that drew my attention to a couple of obscure verses at the end of Ecclesiastes 4.

It is better to be a poor but wise youth than an old and foolish king who refuses all advice. Such a youth could rise from poverty and succeed. He might even become king, though he has been in prison. But then everyone rushes to the side of yet another youth who replaces him.  Endless crowds stand around him, but then another generation grows up and rejects him, too. So it is all meaningless—like chasing the wind. (NLT)

I think this parable has incredible relevance today for all those with titles and those who aspire to lead. Note that the spotlight in Solomon’s story is on the one who is rising, not the one who has made it. Solomon is not saying that it’s meaningless to aspire to lead; but he is saying that power is an illusion, and striving to hold onto it is like chasing the wind. By all means, take advantage of the moment that God has given you. Step up, express your voice and use your gifts.

But as you do, remember that it will be someone else’s turn far too quickly. All of us are destined to become foolish kings, when we find ourselves out of the limelight. There is always another generation rising up behind us. So hold power loosely, and spend at least part of your moment investing in the next generation.

The key to the parable is this: what makes a king foolish is the refusal to receive advice. There is no age limit to being a learner. Older, established leaders should make it a habit to keep young leaders around them. Perhaps the most valuable thing they bring to a team is the ability to understand the times. Mentoring should be two-way; there’s always something wise youth can teach established leaders.

I pray that whether I’m a young, emerging leader or an established leader, I will always be willing to learn from others. I pray that as a young leader, I won’t think of my own perspective more highly than I ought. And I pray that as my body ages, I will always reflect youthfulness in my attitude and mindset. As Douglas MacArthur puts it:

You are as young as your faith, as old as your doubt; as young as your self-confidence, as old as your fear; as young as your hope, as old as your despair.

The opposite of selfish ambition

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Galatians 5 includes selfish ambition in a really nasty list resulting from following the desires of our sinful nature. Its companions are sorcery, outbursts of anger, drunkenness, hostility and sexual immorality. Two verses later, Paul offers a contrast: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self-control. Because of their proximity, it’s clear that the two lists are intended to be read together. That raises an interesting question: what is the opposite of selfish ambition?

The answer is not self-control. It is not possible to combat selfish desires by being more controlled. You just can’t will yourself not to be jealous or envious of someone else moving up faster or getting the influence you desire. Paul says clearly that the root of selfish ambition is following your sinful nature. In contrast, the root of patience, goodness, self-control, etc. is being directed by God, by the Holy Spirit. So it’s a conscious decision to follow a different pattern as well as the fruit of a transformed heart.

Once you are Spirit-led, your approach to leadership will look like this:

  • a love for people that comes out in getting to know them, caring deeply for them and developing them
  • the ability to rejoice in others’ success and promotions
  • peace that grows out of a confidence in God’s sovereignty, knowing that you don’t have to strive to advance yourself
  • patience to wait for the right opportunity
  • showing kindness and doing good to everyone, especially those who demonstrate ugly ambition
  • faithfulness to do your current job well and not let your heart drift
  • a gentle approach, instead of elbowing people out of the way
  • and self-control — a fruit, not a strategy; a symptom, not a solution.

Galatians 6 summarizes: the opposite of living to satisfy your sinful nature is living to please the Holy Spirit. The former yields decay and death, while the latter yields life and blessing. I want my leadership to bring life and blessing — to myself and to those I lead. Sure, I want to keep growing in responsibility and influence, but I want to do it the right way.

How? Galatians 5 concludes with this tough advice:

Those who belong to Christ Jesus have nailed the passions and desires of their sinful nature to his cross and crucified them there. Since we are living by the Spirit, let us follow the Spirit’s leading in every part of our lives. Let us not become conceited, or provoke one another, or be jealous of one another.

Editor’s note:

This blog is best read in the context of a series, because my thoughts on the topic are part of a journey. You can find the rest of the series here:

Since I made this post in January 2010, it has regularly shown up in my top entry pages for this blog. But as I read the comments posted by my readers, I realize that it addresses a common itch but doesn’t necessarily scratch it satisfactority. I am therefore writing a new entry in the series that attempts to get practical. I’ll post a link here when it’s ready, and I encourage my readers to add their own practical advice to my thoughts.

Romans 12 – self confidence

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16 And don’t think you know it all!

…or act like you know it all. I remember working at Pace Warehouse when I was in college. There was one area of the store that I devoutly avoided. If a customer asked about it, I would try to find someone else to answer their questions or pretend I never heard them and walk away: Tires. I knew nothing about tires, and customers could tell I knew nothing about tires. That’s when a veteran employee — aged 25 or so — took me under his wing and explained that customers don’t like it when you don’t have answers for them. It’s all in the delivery; you have to speak with confidence (even if you don’t know what you’re talking about). Yikes!

Even worse than acting with confidence you have no right to have is thinking you know everything when you don’t. Ambition and self-confidence grow from the same stock. Both are good, but easily abused. Many young leaders think they have the skills and ideas to solve the world’s problems right now, and perhaps they do, but they lack opportunity and credibility.

Let me offer some perspective from Bob Creson, Wycliffe USA’s president:

It’s hard to say this (as an older leader to younger leaders) but there really is no substitute for experience.  And, often it takes one or two very difficult experiences to form the foundation of a leader’s future success.  My father-in-law likes to say, “Education is expensive.”  He’s not talking about formal education but rather the hard knocks required learning the lessons of leadership (and life, for that matter).  I can point to several of these in my own experience (both inside and outside of Wycliffe) that continue to shape my approach to leadership to this day.

It goes back to your attitude. Do you approach life, colleagues, reports, kids and clients like you know it all? Or like a learner always willing to have your views challenged with a new perspective? The question I have to ask myself again is, “Are you more interested in being discovered or in being developed?”

As we start a new year, and I wrap up my series on Romans 12, let’s agree to approach 2010 as learners. There’s always more room to grow in our leadership abilities.