Waste no time

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In this blog, I’ve unpacked the stories of a number of leaders in the Bible, but as I reflect back, they’ve been overwhelmingly male. In my unwitting focus, I’ve missed one of the most fascinating leaders in the Bible: Abigail. She’s featured heavily in only one chapter. After 1 Samuel 25, she only makes bit appearances. But chapter 25 describes an amazing woman.

Who is Abigail? She’s a sensible and beautiful woman married to a rich, crude, mean, ill-tempered and foolish man. I have trouble with her choice of husband until I realize she probably didn’t have any. (I can imagine a sensible young lady hearing from her parents that they’ve arranged a marriage with a guy named “Fool.” I bet that didn’t go over well! Her father probably retorted, “But he’s rich!”)

Observing Nabal’s behavior and hearing Abigail’s own description of her husband in verse 25, it’s hard to imagine where his riches come from. I can only conclude either he inherited it or his wife manages it for him. Judging by her actions, the last part is likely true.

With that, let me hit the highlights of the story. King-in-waiting David and his men spend some time near Carmel, all the while providing protection for the local shepherds. After some time, they head to town in time for the sheepshearing festival and ask for some provisions from the flock’s owner, Nabal. He insults David and turns them away. As David and 400 men strap on their swords to avenge the insult, Nabal’s wife appears with the very provisions Nabal refused, successfully averting David’s anger and violence.

Here are some of the advanced leadership abilities I see in Abigail:

1. She understands the times. I’ve blogged before about how leaders either need this trait themselves or need to staff for someone who understands the times and knows what to do (I Chronicles 12:32) Abigail has this ability in spades. When Nabal turns David’s men away, one of his servants goes straight to Abigail, explains the situation and says, “You need to know this and figure out what to do.” Sure enough, she hatches a plan on the spot.

2. She knows the power of owning a problem. Abigail didn’t even see David’s men. She had no opportunity to intervene in Nabal’s rude behavior. But, like any good leader, she takes full responsibility. “I accept all blame in this matter.” “Please forgive me if I have offended you in any way.” In Calgary in May I stayed at a hotel where a guest forgot to spray the waffle maker before pouring in the batter. The waffle was stuck fast to the iron. The Asian kitchen manager immediately took over, spending a good 15 minutes getting it clean, to the guest’s chagrin. I overheard a guest walk by and make a comment, and the kitchen manager sheepishly took credit for burning the waffle. In my experience, that may well be a typical thing for an Asian to do. In my experience, that’s not a typical thing for a manager to do.

3. She knows the power of apology. It’s amazing how seldom many leaders use this tool. They regret, they explain, they excuse, they dodge. But a straight-up apology goes a long way toward building trust. For some reason, apologies are a head game. It’s difficult to say you’re sorry, because it puts you in a position of weakness. It feels like you’ll be taken advantage of. But appropriate vulnerability always builds credibility. Abigail’s actions give her huge credibility with David. Her willingness to lower herself saves her entire family.

4. She knows the power of timing. With David, “Abigail wasted no time.” With Nabal, she chooses a different path. Rather than tell him of her actions – which will appear as betrayal to him – while he’s drunk and partying, she waits until the morning. The news isn’t good for his heart, and within ten days, he’s dead.

David knows the power of timing, too. The moment Abigail becomes a free agent, he asks her to marry him. A woman like that won’t be available for long.

Who can find a virtuous and capable wife?

She is worth more than rubies. (Proverbs 31:10)

First, break the rules

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I hear Marcus Buckingham has a book with a name like that. I haven’t read it (yet), but it is on my list. The title came to mind as I was reading Deep Change, by Robert E. Quinn. Let me give some quick context and then give you a point from the book.

One thread for 2011 that I’m really going to enjoy following is the idea of RESET. The Mission Exchange is hosting a conference in Scottsdale at the end of September by that name, and I participated in a pre-conference RESET Dialogue session last Friday. Steve Moore’s goal is not to pull off a conference as much as facilitate a dialogue on the subject of Mission in the Context of Deep Change. An extremely relevant topic. Moore’s thoughts have been heavily influenced by Quinn’s book, along with Ramo’s Age of the Unthinkable, which I’ve blogged on in the past. With that context, here we go.

A group of executives in a large state government wanted to create a leadership development program built around the idea of transformational leadership. How could they develop public administrators who would take initiative as change agents in their organizations? They decided the best route was to look for what the Heath brothers would call “bright spots” and highlight these success stories in a series of videos. Their research began to unearth a number of individuals who led dramatic transformation within their organizations: a hospital with horrid conditions for patients, an office known for long lines and bad customer service, things like that.

Teams were sent to interview these leaders. Then the project came to an abrupt end. No videos could be made. Why? Because in each case, it appeared that in order to transform an ineffective organization into an effective one, laws needed to be broken. And how can a state teach its managers to break its own laws?

To be fair to Quinn, he’s not advocating breaking the law. His point is that leaders must take significant risks to challenge the rules, policies and procedures that become law within an organization. “To organize is to systematize, to make behavior predictable,” therefore organizations are built around systems. When an organization is growing, systems provide the stability for growth. When an organization stops growing, systems atrophy into rigid boxes.

Excellence, however, never lies within the boxes drawn in the past. To be excellent, the leaders have to step outside the safety net of the company’s regulations.

Deep change therefore brings to a head the conflict between management and leadership. If management is about making processes more efficient and standardized, and leadership in a context of change is about breaking rules, then there’s going to be a collision.

Leadership development gets awkward, then. How can an organization teach its managers to break its own laws?

Spiritual authority

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A quick follow-up to my last post on positional and personal authority, lest you think I fell off the earth.

Personal authority includes spiritual authority. Let me give you an example from the biography I’ve just finished, Hudson Taylor and Maria, about the missionary pioneers to China. Author J.C. Pollock tries to parse the incredible influence of this frail, slight, poor and often-sick man so dedicated to his vision. Here’s how one of Taylor’s early recruits with the China Inland Mission puts it: “His strong yet quiet faith in the promises of Scripture, his implicit confidence in God, this it was which compelled submission on my part to whatever he proposed for me.”

Taylor had no social standing, positional power or imposing stature. Instead, it was his simple faith, total dependence on God and intimate prayer life, followed by unwavering dedication to his vision, that allowed him to achieve greatness.

Isaiah says the same thing about the Christ in Isaiah 53:2:

There was nothing beautiful or majestic about his appearance,
nothing to attract us to him.

Jesus didn’t attract followers because of his looks. (Aside: It’s an interesting thought to me that God didn’t bestow his ultimate creation with the looks of Brad Pitt.) He didn’t attract them for his stature or his magnanimous personality. He attracted them for completely different reasons. Some of the greatest men who ever lived follow in his footsteps: you wouldn’t notice them except for their incredible following.

Leadership requires followership

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In October 2009, my shortest blog post (appropriately) asked how I could have 23 devoted Twitter followers if I’d never tweeted. The point being that you can’t follow a stationary object. Just for the record, I’ve decided to start tweeting, but I’m still working out my strategy. I don’t want to be a random tweeter. But that’s not the point I want to make here.

Over the last two years, I’ve tried to come up with working definitions of leadership and management. I’ve struggled with understanding where the murky swampland between the two firms up on either bank. And I’ve rejected numerous definitions as being too simplistic. Or too biased.

It hit me that the main requirement for leadership is that you have followers. That suggests two parts to a working definition:

  • First, it’s not about position, but about influence. Position or no position, whether you feel like a leader or not, it’s clear: if you have followers, you’re a leader. The opposite implication is just as true.
  • Second, you can’t have followers if you’re not moving. Therefore, leadership implies change.

Therefore, let me give the definitions a stab. Feel free to add your thoughts.

Leadership: the stewardship of one’s personal authority over others to set their pace and direction.

Management: the stewardship of one’s positional authority to maximize the use of resources toward the previously-set pace and direction.

A few clarifications. I don’t think it’s fair to say, as some do, that managers protect the status quo. Managers encourage movement toward the ends, but they don’t try to change the pace or define the direction as much as rearticulate the vision.

I also think it’s worth defining what I mean by personal authority and positional authority. These terms are attempts to specify the source of a leader’s influence, borrowed from Dr. Paul Hersey. Positional authority or power is the capacity to influence others by one’s dominant organizational position. In contrast, personal power is the capacity to influence others by one’s own being.

So, there you are. Give me your reaction to these definitions. With your help, maybe we can craft something worthwhile.

An over-inflated sense of readiness

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I was listening to a webinar last week that misrepresented itself and turned out far less useful than advertised. Not an atypical experience; webinars too often devolve into infomercials for the presenter rather than designed for the audience. I recall the words of an old boss. Joe Ledlie used to insist that you have to add value to any piece used to sell your company. If you add value for the recipient, they will listen to your message.

What saved the entire webinar for me was one question raised five minutes from the end. “What do I do with a young person who has an insatiable hunger for a leadership position and incredible impatience with taking the steps to develop?” Given the way my ears perked up at that question, I should have caught more of the presenter’s response. The one phrase that derailed my mind was his characterization of “an over-inflated sense of readiness.”

Have you ever encountered this phenomenon? I’m all for young people stepping into leadership, but too many want to reach the goal without putting in the hard work. Reality TV probably feeds this desire for instance gratification. Young people today would rather be Kelly Clarkson than the Beatles, who Malcolm Gladwell claims put in an estimated 10,000 hours of hard work in Germany before ever making it big.

So, let’s unpack this issue a little bit. First, why do we need young people in leadership? I’ll address that here. In my next post, I’ll argue the other side.

I think organizations are served well by a variety of viewpoints. Ethnicity and gender are two principle means of achieving that diversity, but recognizing that it’s not the skin that’s important, but the unique vantage points their unique experience brings. However, there are a few more elusive forms of diversity, such as age and a fresh set of eyes – someone who comes from outside the organization and lifts the organization out of its rut. Both have expiration dates.

Age diversity incorporates several desirable characteristics:

  • generational viewpoints
  • ability to understand the culture
  • technical savvy
  • coachability
  • open mindedness
  • willingness to risk
  • energy
  • curiosity

I think ability to understand culture and technology has parallels with ability to understand and speak languages. Social media is not my first language; I’m probably a 1.5 generation. But computers are my first language. In contrast, my parents use computers like it’s their second language and find social media completely unintelligible.

The goal isn’t to ditch one generation in favor of another, but to have all working together to create a rich tapestry of perspectives. You therefore need both on your leadership team. If you have a couple of older sages, you can afford to take a risk on a couple of young, energetic change agents. I’ll go ahead and say it: most organizations and businesses take too risk-averse a line when it comes to inviting young people to the leadership table.

Cameron TownsendWhen I look at Wycliffe and wonder how we could ever turn the keys over to a young leader, it’s helpful for me to remember this picture. Our founder was in his twenties when he had the audacity to think he could start an organization that would take on translation for the remaining language groups.

Are you excited?

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[re-posted from my ministry blog, teameyre.wordpress.com]

“Are you excited?” and “Do you want the job?” are among the most common questions we’ve received. While Becky and I didn’t pursue this position with Wycliffe Canada, we made a series of prayerful decisions to go the next step in the process. And then the next. So, when the Board selected me unanimously, we saw the hand of God in that decision. This is simply our next step of obedience to God. It’s a role that will stretch us, challenge us and cause us to depend on God in new ways.

I think many look at the position of president in terms of the honor that it is. Certainly, it is an honor to be chosen. It comes with a platform, a high profile and authority. But when I look at the position, I see responsibility. There are significant challenges that need to be tackled. I feel a burden to support the 400 members plus volunteers and paid staff working throughout the world. And I feel the urgency to draw out the vast resources Canadians can contribute to making the Word of God accessible in every language in this generation.

I’ve quoted it several times before here, but I’ll say it again. In The Contrarian’s Guide to Leadership, Dr. Steven Sample quotes the advice of one of his colleagues:

Many men want to be president, but very few want to do president.

So, Yes! I am excited. And, Yes! I am terrified!

Don’t blame them for being misled

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My sister made an interesting comment this week that triggered a new post that’s perfect for a Friday. She said for many years when she read a description of someone as “misled,” she thought it was pronounced [mizzled], a word which to me falls in the company of such descriptors as grouchy, frumpy and crotchety. I asked my sister what she thought [mizzled] meant, and her response draws from the verb form, misle: “I just thought it was a very mean thing to do to someone.”

What hit me later is the actual meaning of the word “misled.” Dictionary.com defines it as being led astray or guided wrongly. The implication is that the fault lies with the leader. That’s what Chip and Dan Heath point out in Switch. In a blog post a year ago, I quoted their reference to the Fundamental Attribution Error, which states that leaders have a deeply-seated tendency “to attribute others’ behavior to the way they are rather than to the situation they are in” (while generously doing the opposite with our own behavior).

What I’m suggesting is that if you, as a leader, have problems with your followers, you should look in the mirror. Grumpy, complaining, “misled” followers reflect the face of their leader.

Put your money where your mouth is

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Since the board of Wycliffe Canada selected me as the next president of Wycliffe Canada, the most common comment I’ve heard is “Wow!” followed by “Congratulations!” And then “Thank you for stepping up.” It’s that sentiment that hits most closely to my heart as I contemplate this jump in responsibilities.

For several years I’ve waxed, pontificated, prodded and urged through this blog and in leadership development events. In the latter, I’ve often closed by challenging those God has gifted to “Step up.” Now it’s time to put my leadership philosophies into practice, and I recognize that I will no doubt have to eat some of my words in this blog.

On Thursday, as I headed to a Wycliffe Canada conference where I would be publicly introduced, a member of the board read me the following personal note from Oswald Chambers:

If Jesus ever commanded us to do something that He was unable to equip us to accomplish, He would be a liar. And if we make our own inability a stumbling block or an excuse not to be obedient, it means that we are telling God that there is something which He has not yet taken into account.

I believe God has asked me to take this position at this moment in time. I’m not willing to say that He is not enough, that He can’t equip me for it. Chambers goes on:

Every element of our own self-reliance must be put to death by the power of God. The moment we recognize our complete weakness and our dependence upon Him will be the very moment that the Spirit of God will exhibit His power.

Wow. It’s going to be quite a ride.

Not who I am, but who God is

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I intentionally concluded my last post with a dangling proposition: “Knowing who you are is the greatest platform for leadership.” I was hoping someone would challenge that. I’m going to challenge it preemptively.

Perhaps the biggest proof of Moses’ incredible relationship with God was his ability to argue with God. I don’t have that kind of relationship with God. I’m not sure I have the guts to push God like Moses did. While a number of arguments are recorded, the most obvious one is in Exodus 3 and 4, where Moses tries to throw off his calling.

Here’s the important thing to note: most of Moses’ objections are identity issues. “Who am I?” “How will they know You sent me?” “What if they won’t believe me?” “I’m not very good!” “Please send someone else!”

God’s responses are about identity as well — His identity. Here’s how Barton puts it in Strengthening the Soul of Your Leadership:

But God answers all of Moses’ objections (and ours!) with variations on a single theme — the promise of God’s presence in the crucible of leadership.

“I will be with you.” “I AM has sent me.” “I will work mighty signs through you.” “Who made your mouth?”

I still stand by my assertion in my last post. But that statement is incomplete. Knowing who God is is the greatest platform for leadership.

Leading from your upbringing

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Recently (and finally), I began reading Ruth Haley Barton’s Strengthening the Soul of Your Leadership. Judging from the first third, I know it is going to end up near the top of my list of leadership books and will be worth a re-read down the road. She builds her book around the story of Moses, which suits me fine because I’ve always been intrigued by his leadership model.

I never saw it before, but Moses is a classic third culture kid. He was Hebrew-born, an identity forgotten in his childhood but that he longed to retrieve as an adult. He was raised as an Egyptian, an identity so woven into him that he doesn’t deny that label when first introduced to the priest of Midian. Born into poverty and slavery, he was raised in the home of Pharoah. His education and wealth was surely both a huge privilege and a weight. Barton concludes that “He lived between two worlds and yet was not fully at home in either place.”

As an outsider both among his own people and among the Egyptians who raised him, he probably wrestled every day with issues related to his identity. Should he fit into the environment in which he had been raised and follow the path marked out for him there? Or should he identify with his own people and try to make it by those rules instead? Neither one was a very good choice. Either one would bring about emptiness and loss.

In many ways, I can identify with Moses as a Canadian and an American who is really neither Canadian nor American. In reflecting on my own path into leadership, I think the pivotal moment for me was my transplant at age eight from the suburbs of Toronto to the suburbs of Atlanta. I remember struggling with the question of whether to assimilate or hold stubbornly to my culture that first year. I remember wearing the wrong clothes, pronouncing words the wrong way and knowing nothing of “importance” — usually pop-culture references that went over my head. Fortunately, I was a quick study. I chose assimilation and blended in successfully. However, that sense of imbalance as an “outsider” was a feeling I never wanted to experience again. I’ll bet I could trace much of my leadership style to that stage in my journey.

However, I can see the benefits of third-culturehood. Putting myself in Moses’ shoes, I can sense the conclusion that eventually began to formulate in his mind. The Hebrews needed rescuing. Who else was in a better position to be the solution? Why else had he had such a unique upbringing? He was born for such a time as this, and God had gifted him in leadership. In addition, confidence and power had likely been built into him every day in Pharaoh’s home and schools. His sense of justice began to stir as he explored his roots. The mantle of “savior” had fallen on him. All he needed was opportunity.

Days after the glorious failure of his salvation initiative, Moses traveled alone in the wilderness, forced to confront the ugliness in himself. There was the raw anger that blazed out of control. He hadn’t intended to kill the guard. There was the lack of support from the Hebrews. Didn’t they see that he was appointed for this task? There was the loss of privilege that he hated and yet was so attached to. There was the shame of failure. He was through with leadership.

Over months and years in Midian, God began to peel away the coping mechanisms, the assumptions, the scabs and calluses from his wounds until he could come face to face with his core issue of inadequacy and pain. There’s a moment that sums up his 40 year journey. Barton puts it this way:

He fathered a son, and it became a touchstone in his life, an opportunity to name something about himself with more courage and realism than ever before. When his son was born, he named him Gershom because ‘I have been an alien residing in a foreign land’ (Exodus 2:22).

As a leader, what do you do with your upbringing? Like it or not, you will lead out of it. Anything else would be disingenuous and unsustainable. Suppressed pain and experiences will eventually emerge when you face crisis, complexity, loneliness, betrayal and weariness. Better to embrace what shaped you and lead from there.

That means seeing — or waiting for — the right opportunity. Moses wasn’t wrong about being the “savior.” He was wrong about doing it in his own strength and timing. Only after his 40-year education could he see how the pieces fit together. Only after arguing vociferously but ineffectively with God could he embrace the idea of a second attempt.

That means leading out of brokenness. It means allowing God to do a deep work to redeem your pain. It also means stepping out in faith when you don’t feel confident. Barton quotes Os Guinness, who offers a unique spin on the idea of a leadership calling:

Calling is not only a matter of being and doing what we are but also of becoming what we are not yet but are called by God to be.

Don’t wait to be the person you think God needs. Believe the One “who gives life to the dead and calls things that are not as though they were.” (Romans 4:17)

That means leading out of power. Counterintuitively, there’s real power in leading out of who you are. You might not like what you see in the mirror, but opening your soul and leading from who God made you to be is a powerful starting point. Barton points out that Moses was equipped to lead the Hebrews through 40 years in the wilderness only because he had emerged from 40 years in the wilderness.

There’s a remarkable current-day example. Wess Stafford, president of Compassion International, says he got the job because he cared about children the most. His own story of abuse is remarkable and the driver behind all that he has accomplished. He admits, “I am never more than 10 seconds away from tears.” His willingness to put his own pain out for all to see has given him a platform to accomplish amazing things.

I remember hearing Stafford speak at Willow Creek Leadership Summit in 2009. He urged leaders to spend 30 minutes in front of a mirror, taking the time to ask yourself some tough questions. Who am I? What do I care about? Why do I lead what I lead? Is my passion driven by pain or success?

Knowing who you are is the greatest platform for leadership.