Unknown's avatar

About royeyre

I'm a student of leadership at Wycliffe Bible Translators. Besides getting the Word of God into every language that needs it in this generation, my passion is to see young people step up and take leadership.

Why I wasted my vote

Last week I voted. At least I thought I did. I voted by fax, and apparently the bottoms of all the faxes got cut off because either my fax machine or the voting office’s fax machine can’t handle paper as long as the Florida ballot (8.5×17). So yesterday I mailed it in from Canada, which means my ballot will count but won’t get there for over a week after the election. I have few illusions that it will swing the vote or that they will still be counting votes ten days after, but crazier things have been known to happen in Florida elections.

I’ll admit I wasted my vote. After all, a vote for any but the two main candidates is a wasted vote, right? Perhaps living in Canada has given me the strange idea that other parties are legitimate votes, and that if you don’t like the two main candidates, you simply vote for someone else. A true wasted vote would have been for my favorite candidate, Evan McMullin. Apparently Florida got tired of counting votes for Mickie Mouse (who will likely have another strong year), and now doesn’t count any write-ins that are not officially registered. McMullin missed the cut, so I decided I couldn’t in good faith cast my vote straight into the circular file.

But I did vote, and I didn’t have to close my eyes and hold my nose as I did it. If enough of my countrymen did the same thing, today could get very interesting.

So why did I vote for someone who has no chance of winning? It comes down to leadership, so I thought I’d explain myself on the Back Row Leader. A few quick factors I considered, and then my primary concern:

  • You cannot be a leader without curiosity. Leaders are readers, and safety is found in an abundance of counsellors (Prov 11:14). Trump has an appalling lack of curiosity.
  • Both candidates are strategic and calculating, and they have a long record of getting ahead in either the political arena or the business arena by negotiating, compromising and telling parties what they need to hear. We don’t often see the real Clinton behind her carefully-scripted responses, and Trump has strung along a lot of dissimilar supporters by the use of innuendo and vague platitudes that they can freely conclude that he is one of them. This includes evangelicals.
  • Thanks to wikileaks and the many investigations, we know more of Clinton than we want to. But the lack of knowledge about Trump scares me. Why won’t he release his taxes? Why won’t he say anything negative about Putin? He hasn’t established any reason for me to give him the benefit of the doubt.

To be honest, all of these are minor factors. My primary concern is character.

In every leadership development program I’ve run, I’ve started with the premise that if you develop someone with bad character, you enable their abuse of power. How much bigger a concern when you’re talking about the most powerful office on the planet!

We know both have failing marks in morality, but there’s one distinction for me. Character is particularly important if there is no track record or experience to tell us how someone is going to lead or make decisions.

And character is critical when one candidate so clearly relies on instincts. That kind of leader can be erratic, wear out followers who jump at his whims and build dependence on him as the sole problem solver. With no clear ties to either party, Trump will chart his own course, whether it was what he said in his campaign promises or not.

That’s why character is my number one factor. A president with bad character who goes with gut instinct is a scary proposition.

Let me close with a word to my fellow evangelicals. It’s one thing to recognize the flaws of both candidates but pragmatically decide you need to cast your vote for one or the other in spite of the character issues. It’s another to change your beliefs because of the candidates. If you spoke out against Bill Clinton’s morality, then you need to do the same with Trump. To decide that character is no longer important because this time the candidate is in your party is disingenuous hypocrisy. I was sickened to see an article in Christianity Today online that says evangelical Christians have been doing just that. Evangelicals are now the single group least likely to vote based on morality! As Ed Stetzer points out, that’s the textbook definition to selling your soul.

I’m praying for our country today, but I’m also praying for fellow believers who are facing an agonizing decision.

A time for repentance

The video footage everyone is talking about since Friday has been a tipping point in more than one way. Setting the political mess aside, it has been encouraging to see many Christian leaders wake from their slumber and silence. I pray that this will be a turning point in the life of the Church – the death of Christendom and a move to embracing our status as a church in exile. It’s a rude awakening to have no candidates that represent our position. Canada experienced it last year; now it’s America’s turn. The good news is that the Church thrives in situations like this.

The first step in awakening is repentance. I recently rediscovered Job 31, near the end of a frustrating discourse where Job’s friends were convinced that he had brought his immense suffering upon himself; surely it was because he had sinned in some area. So in chapter 31, Job searches his heart with an inventory of sins he had perhaps committed. His list provides a plum line for today’s culture and for us:

  • Did I walk with falsehood and deceit?
  • Did I covet or stray into sin?
  • Did I conceal my sin and guilt as a hypocrite?
  • Did I look lustfully at women?
  • Did I commit adultery in thought or deed?
  • Did I deny justice to employees?
  • Did I defraud or mistreat my laborers?
  • Did I take resources or land without payment?
  • Did I ignore the needs of or fail to share with the poor, homeless, widow or orphan?
  • Did I use influence to take advantage of the unfortunate?
  • Did I put trust in money or boast about great wealth?
  • Did I worship anything but God?
  • Did I rejoice at my enemy’s misfortune or curse a rival?
  • Did I fail to provide hospitality for strangers far from home?

In applying this list to today’s context, it’s clear that Donald Trump and Hillary Clinton both have much to repent of. No doubt Gary Johnson and Jill Stein do as well. Likewise for Justin Trudeau, Tom Mulcair and Rona Ambrose in Canada. No politician measures up.

For that matter, the Republican Party and the Democratic Party have much to repent of. No party platform is “Christian;” none align with this plum line. Both embrace what the Bible calls sin.

But God doesn’t call nations and leaders to repent as much as he calls believers to repent. The U.S. and Canadian Church have much to repent of. One of our sins is ranking sins and assigning weights to certain ones as if all don’t fall short of the standard (Rom 3:23). This list is obviously not exhaustive, but it is pretty thorough, and it is a scathing rebuke of America’s view of culturally-acceptable sins.

Another North American sin is to put our trust in anything but the Lord our God (Ps 20:7). No political party or leader is our hope. God alone is our saviour, anchor and confidence.

Yet another is to fail to stand in the breach for our nation. In Ezekiel 22:30, God finds fault with the believers of the day when none advocate for mercy for their nation. God is therefore not dissuaded from destroying them. Job was a righteous man who offered sacrifices every day for his kids, in case they had “sinned and cursed God in their hearts” (Job 1:5). Likewise, in the first chapter of Nehemiah, this cupbearer and soon-to-be-governor confessed the sins of his people and then owned his own part in the nation’s sin (Neh 1:5-7).

As Martin Luther put it in the first of his 95 theses,

When our Lord and Master Jesus Christ said, “Repent” (Mt 4:17), he willed the entire life of believers to be one of repentance.

Christians, we need to repent, plead for our nations and stand in the breach for them.

As you pray, I encourage you to use the Scriptures listed above, or any of the following:
2 Chronicles 7:14
1 John 1:8-9
Exodus 32:32, Psalm 106:23


Part 1: A void of leadership

Part 2: A time for repentance
Part 3: An opportunity for Millennials

An opportunity for Millennials

In April we passed the point where the largest generation alive in the United States is no longer the Boomers. For some time, Millennials have been the most influential generation for marketing, television and shopping. Now you Millennials are the largest generation, and you have a power you haven’t really embraced.

I understand that there are at least 75 million of you. I understand that 51% of you voted in 2008. This year, for the first time, all of you are of voting age.

ballot-2It takes about 60 million votes to get a majority in a presidential election. That means that, if enough of you engage, whoever the Millennials vote for will likely win this election. You have clout you haven’t taken advantage of in presidential politics.

I understand from the surveys that you’re not crazy about our two candidates, either of which would be one of our two oldest presidents. You’re repulsed more than average by the corruption and scandals on both sides. You’re savvy enough to question campaign promises, hidden agendas and the power of the parties.

You are also the social media generation. It’s your first language. I’ve watched social media campaigns rally huge support behind a meme or hashtag or initiative. What if you were to direct that energy to Presidential politics?

You have an opportunity. There are only two candidates on the ballot that have a real chance of winning, but the record disapproval rates of those candidates likely mean a record number of write-in votes. But without coordination, those votes will be distributed.

Bottom line: with a little social media coordination, you Millennials could pick the next president and get him or her into the White House. Who’s willing to step up and get your generation behind a new candidate? You’ll have my vote, and I suspect a lot of my fellow GenX voters will follow suit.

There’s not much time, as almost 500,000 votes have already been cast.

Part 1: A void of leadership
Part 2: A time for repentance
Part 3: An opportunity for Millennials

A void of leadership

This has been quite the year for leadership. Near the end of July, in the middle of violence between black men and police, Stephen Collinson nailed my thoughts in this CNN headline:

Who can make it stop? Is there a leader who can stop the chaos and heal America?

For a student of leadership like me, it was a summer chock full of case studies from all of Canada’s neighbours. I realize I’m a little late to the game, but I want to weigh in with the back row leader’s perspective in a three-part series.

Full disclosure: I’m a dual citizen, and a former Republican who is planning to vote absentee in the U.S. election, not because I like the choices I’ve been dealt but because I don’t want to abdicate on my responsibilities as a naturalized American. I’m also a child of Europe, in possession of an uncompleted Irish passport application and with similar eligibility in Britain. I really don’t see a need for four passports, but I can’t hide the fact that I do feel loyalty to all four. That said, I’m an observer of much of what I’m commenting on, so I recognize I may have missed some nuances. Anyway, let’s jump in.

1. Populism is a form of leadership.
We’ve seen populist revolutions in the U.K. with Brexit, the U.S. with Bernie Sanders and Donald Trump, and in Colombia last week with the people’s rejection of a peace deal referendum. Populist movements have multiple influencers and an inertia of their own. It’s hard to pinpoint the leader of a movement, which has its weaknesses but also offers some protection from political pressures. In The Starfish and the Spider, Ori Brafman and Rod Beckstrom use the metaphor of a starfish to discuss movements, pointing out that scientists still don’t know how starfish move in concert when they’re essentially an organism by committee. Without a head, the starfish is less vulnerable to damage and still manages to move and feed itself, but I suspect it sometimes surprises itself with where it ends up.

But isn’t Trump the leader of his movement? Attempting to read the trends and making adjustments to stay in front of the mob makes a good surfer but a poor leader. Trump has had a remarkable ability to see a wave building and to harness it without being knocked off his board; consider the strange bedfellows who resonate with “Make America Great Again,” and his flirtations with David Duke’s endorsement.

2. The most challenging part of leadership is to figure out how to get “there.”
It’s easy to be a critic, and even to lead a group away from “here.” But the wilderness beyond is full of regrets, uncertainty, and leadership pitfalls – where followers turn on a leader when their expectations aren’t met. Just ask Moses. Or Nigel Farage, who decided he “did his bit” in leading Britain out of Europe and wasn’t ready to take the mantle any further. As Bill Hybels is fond of stating, leaders move people from “here” to “there.” Leaving isn’t enough; it’s only the beginning of the need for good leadership.

It takes real courage to take on the wilderness ahead of Britain. You could argue that Nigel Farage and Boris Johnson had a lot of wisdom in backing away, but they lacked the courage — or perhaps the specifics — to back up their vision. Theresa May remained in the game even though she hadn’t supported the Brexit decision. It’s now up to her to help define the vision for what “there” is going to look like.

3. There’s a hunger for thought leadership.
Back on this side of the pond, there’s a failure of imagination. Dialogue is non-existing and creativity fails to get a hearing when well-defined camps hold long-established lines. Civility is lost, and the President skirts legislative approval while Republicans even resort to suing the President to prevent action. Too many Americans have believed the lie that the other candidate or party is wrong on 100% of the issues. And so there is no nuanced thought or open-minded discussion about tackling healthcare, immigration, gun violence, racism and terrorism.

When someone decides ahead of time that one party has the right position, it undermines their ability to think honestly. Even worse, it neutralizes their voice to speak into the issues.

4. The Church has lost its voice.
The issues America is facing have spiritual roots and spiritual implications. Only the Church can speak to heart issues like hatred; the State’s hands are tied. So the Christian must be able to work between the parties to challenge the extreme edges of gun freedom, to address roots of poverty, to seek equality and remove profiling in the application of law, while also seeking religious freedom for believers to operate in their sphere to address heart issues. No political party has a corner on solutions for these issues.

When the Church marries itself to a political party, as the black Church has largely done with the Democratic Party and the evangelical Church with the Republican party, they are taken for granted and their voice is silenced. When Donald Trump thinks he has evangelicalism firmly in his camp by offering them greater influence, power and friendly Supreme Court justices. Many no longer criticize his character or other policies, because they’ve heard what they need to hear.

5. Any void will be filled.
This is not an election as much as a referendum on the direction of the country. If the Republican party can’t fight off its hijacking, a void will certainly beckon for a new party to represent the conservative, immigrant-loving spectrum in a merger with the disenfranchised #nevertrump social and economic conservatives. If ever the United States could tolerate three parties, this seems the time.

However, I submit that the leadership void will not be filled by a politician. The Christian community must rise up to defy hatred, challenge racism, love the unloveable and defend the vulnerable. Spiritual leadership is needed, and it must come from voices that are not power-hungry and bowing the knee to any political party. To some, such meekness and humility will look like weakness. Some might call them losers. But the last will be first, and the first last. The meek will inherit the earth. The one who loses the world will gain his soul. That, more than anything else, is what America needs to find again.

On July 7, when Micah Xavier Johnson ambushed police officers in Dallas in the middle of a public firestorm focused on police brutality toward black men, it was not a politician who stepped up to lead with fresh vision. The world noticed when Dallas’s black police chief found a platform to address the craziness. David Brown had just the right combination of empathy with black minorities, identity with the uniform and Christian compassion, and his leadership drew praise from all parties.

That’s the kind of leadership we need.

Part 1: A void of leadership
Part 2: A time for repentance
Part 3: An opportunity for Millennials

Challenge lazy thinking

The leader whose thinking is constrained within well-worn ruts, who is completely governed by his established passions and prejudices, who is incapable of thinking either gray or free, and who can’t even appropriate the creative imagination and fresh ideas of those around him, is as anachronistic and ineffective as the dinosaur. He may by dint of circumstances remain in power, but his followers would almost certainly be better off without him. (Dr. Stephen Sample, Thinking Gray & Free: A Contrarian’s View of Leadership)

In my last blog post that spelled out what I call leading as an art director, I promoted the idea of gaining buy-in and then letting an idea go. Letting go doesn’t mean the leader can’t continue to feed the idea. He or she needs to do this by challenging lazy thinking and by destroying natural constraints to thinking. Here are four ways to do that:

1. The threshing floor. I love the concept of the threshing floor, where ideas can be tossed in the air to see what solid nuggets of wheat fall to the ground while the chaff blows away. I am a proponent of “thinking out loud.” Until an idea is stated and turned over a few times, you don’t know its value. I believe everyone has something to contribute, so when a meeting ends and someone never spoke up, I wonder what held back. I’m convinced introverts could solve most of the world’s problems, but they’re happy to take their solutions to the grave!

2. Design thinking. I can’t articulate the concept of design thinking as taught at Stanford’s d.school, but I learned the concepts the hard way, through five years of undergrad training and nine years of practice. One basic tenet is that the ideal is not ready-aim-fire as much as ready-fire-aim-fire again. In other words, don’t analyze something to death before you ever move. Trial and error is the best way to develop an idea.

Another tenet drummed into me at Georgia State is that your first ideas are likely worthless. However, if you don’t get them out on paper and then intentionally throw them away, they will limit your thinking. Push yourself to come up with at least one more viable idea. Many leaders talk about the trap that results when everyone in a meeting is in agreement, and they intentionally push someone to argue the other side or challenge group think.

3. Thinking free. Former USC Chancellor Stephen Sample articulates this practice in a fabulous leadership book called The Contrarian’s Guide to Leadership. It’s a process where a group of people intentionally remove all constraints to their thinking for a period of time so they can break out of their ruts. It goes way beyond brainstorming, allowing anything to be considered and sometimes exposing a simple, obvious solution no one has ever seen before. Sample explains the idea in the second half of this essay:
Thinking Gray & Free: A Contrarian’s View of Leadership

4. Fresh eyes. When someone is new to a team, a company or initiative, their most important asset for the first three months is their ability to see with fresh eyes. I try to meet with them in the first week to empower them, encouraging them to ask silly questions, challenge our thinking and point out anything that doesn’t make sense. Without encouragement, they will keep these observations to themselves because of natural desires to assimilate.

Dr. Sample offers an excellent rationale:

It’s well known among engineers that the most important inventions in a particular field are often made by people who are new to that field – people who are too naïve and ignorant to know all the reasons why something can’t be done, and who are therefore able to think more freely about seemingly intractable problems. The same is true of the leadership of institutions: It’s often fresh blood and a fresh perspective from the outside that can turn an ailing organization around.

5. Courageous questions. It takes a secure leader to encourage radical thinking and invite questions. We must always have the courage to ask the right questions, even if we don’t want to go where the questions might lead us. If the questions lead us back to where we are, then we have greater confidence in the direction we’re already moving. Or they might expose the absurdity of our current path and open the door to new possibilities.

The point of these exercises is that inertia creates laziness, and leadership is never about going along with momentum. If, as Gary Hamel put it at Global Leadership Summit 2009, “It’s so easy to mistake the edge of your rut for the horizon. We have to learn to be contrarians.” There are some proven exercises that can help you forcibly break out of your own thinking or lead a team to release the constraints that bind their imaginations for what could be.

Leading as an art director

I’m a graphic designer. Non-practicing, I’ll grant you, but a designer nonetheless. There are no former graphic designers, just as there are no ex-alcoholics. I’m a designer, and I always will be. It’s how I see the world. It’s the way I think. It’s the way I operate, no matter what my specific job responsibilities are at the time. Let’s take non-profit leadership, for instance.

I lead as an art director. I paint a picture for my team of a preferred future or the direction I think we should go, and then I invite them to bring their best to help make it happen. Because people are creative, with experiences and vantage points I’ll never have, the result is almost always better than I ever imagined. Of course, the more diverse those vantage points are, the stronger the result will be.

The leader’s job is to inspire and motivate, but not to hold his idea too tightly. The ideal is to achieve buy-in and then let go. Of course, buy-in requires that a team has been given significant opportunity to speak into and even sway the direction we’re going. The more the team gets excited about the idea and brings their best, the more alternatives and improvements they will propose, and the more momentum the concept will gain.

The key for the leader is to decide ahead of time what the non-negotiables are going to be. What is the deadline? What elements must be included? Just as a kite will not stay in the air if it is not held in tension with the ground, creativity is impossible if there are no parameters. A graphic designer cannot get the first mark on a page if there aren’t some ridiculous tensions that generate sparks: the name of the company, the fact the client only likes green, the minuscule budget and the unreasonable deadline. The designer might grumble at the constraints, but now she has some material to work with.

Leading as an art director means there will be compromise. Any gathering of creative people will include passion, tension and rabbit trails. If the project is drifting too far from the intent, does the team need firm direction or is it okay to let them run with it for a while? Is the drift in fact an improvement over the original idea? Perhaps my dream was too small, and the team is seeing new opportunities to expand the idea. Perhaps the new direction is in fact the creative foundation for another project. 3M has made a killing, when the proposed solutions didn’t solve the immediate problem, by allowing employees to persist in the belief that they’ve solved something (they just don’t know what yet) until it becomes viable. Consider the history of the sticky note.

In some cases, the idea just doesn’t work. The leader must then have the courage to shut it down. If the project fails or leads to bad results, there are a few possible reasons:

  • I failed to adequately describe my vision.
  • I didn’t fully pass the baton. I didn’t achieve the buy-in I was shooting for, or I held onto control unnecessarily.
  • I didn’t pull in a diverse enough team to add their strengths.
  • It wasn’t worth doing, or it failed. Some ideas just aren’t robust enough to stand on their own. Others are risks that may or may not survive.

A few years ago I heard an old leader muse that most leadership books try to boil down a leader’s experience into a formula that won’t work for anyone else’s context, and wouldn’t even work if that leader tried to apply his own formula again. Perhaps that’s why I’ve found it so difficult to articulate my instinctive leadership style. Multiple times I’ve tried to put thoughts to keyboard and then given up. I’m still not satisfied that I captured the essence of the way I lead.

So perhaps this methodology is best left as a blog post fleshed out just enough to paint a picture, and allowing readers and leaders to bring their own creativity to the practice and make it even better.

Great Expectations

As I read the Scriptures, leadership transitions catch my attention. That interest led me to the handoff from Elijah to Elisha. Elisha was an answer to Elijah’s prayer of despair in 1 Kings 19. He stuck to his mentor like glue in his final days. And he boldly asked to inherit Elijah’s mantle as he prepared to end his ministry. But the protege was quite a different character than the mentor.

To tell you the truth, while Elijah is one of my favorite characters in the Bible, I hadn’t spent much time on Elisha… until Scripture Union asked me to write a series of devotionals on this eccentric prophet for theStory. They’ve been publishing them throughout this week, with a handful more coming at the end of the month.

In spite of the crazy miracles Elijah performs, like fire from the sky, he seems much more accessible as a character. Indeed, Hebrews says Elijah was a man, just like me. He was deeply emotional, rising to accomplish great feats and crashing afterwards. Elisha, on the other hand, seems like such a bizarre figure. His miracles seem over the top and without much of a point: floating ax heads and curing food poisoning and raising the dead to life.

2 Kings 5 is an exception. In the story of Naaman’s healing by Elisha, a first read gives the impression that Elisha is cantankerous, reluctantly healing an enemy after denying him the fundamentals of respect and hospitality. But digging deeper, I begin to appreciate that Elisha fully understands the politics involved, desires a far deeper healing than Naaman anticipates, sets aside prejudices to cross cultures and shapes the circumstances to facilitate learning. In fact, because we can identify with the characters and motivations throughout this story, it still serves up learning opportunities today.

It seems to me that most of the issues in this story stem from false expectations. In this post, let’s look at the expectations around power and greatness.

Naaman is a man of discipline familiar with proper protocol in the corridors of power. His king must talk to Israel’s king, and he wouldn’t dare to suggest a solution to a man of such abilities as the king of Israel. However, the king of Israel misses the point, forgetting all the resources he has at his disposal. Instead, he feels the weight of expectations when he reads the King of Syria’s reference letter. “That Syrian king believes I can cure this man of leprosy! Does he think I’m God with power over life and death? He must be trying to pick a fight with me” (v7, CEV). Elisha hears that the king tore his robes (or perhaps heard the robes tear—see 2 Kings 6:12) and offers to take responsibility. His goal is that the Syrian will know that there is a prophet in Israel. Clearly, Israel’s king needed the reminder as well.

Then Elisha dashes Naaman’s expectations of the prophet himself and the methods he will use to heal. For a great man like Naaman, it follows that he will get healed by a great man like Elisha. His expectations sound like he’s been reading Harry Potter. But the lesson he learns is pure VeggieTales: little people can do big things, too. It’s a little slave girl who first commends Elisha to Naaman. Then, when Naaman is prepared to throw up his hands, his servants convince him to follow to the prophet’s simplistic healing routine. As my Bible notes point out, in order to be healed, he must become as a little child.

And here is where my own expectations are surprised. I expect to find faith, humility and servant leadership among the prophets and leaders of Israel, not from a Syrian visitor. Clearly, Naaman is a leader who’s revered by his staff. Even Jewish slaves, who by rights could hold grudges, seek his best. Naaman proves to be a leader who (eventually) listens to the “little people” around him. I once heard someone say that it’s the leader’s job to define who the heroes are. The heroes in this story are the overlooked and unnamed, not the great men.

In her devotional for theStory, Annabel Robinson notes this passage is “about God’s power, about ordinary people in divinely strategic positions, about humility and obedience, as God reveals his kingdom by loving and healing the outsider, the enemy, the Gentile.” And the Syrian.

Check out her post, The Upside-Down-Kingdom, and my subsequent devotionals on this unique prophet:

[This post republished from my President’s blog on Wycliffe.ca]

Fail early

The most fascinating parts of Creativity, Inc. have to do with failure. Let me unpack a few of Ed Catmull’s points about failure.

1. Leaders must overcome fear.
At the heart of failure is fear. Leaders must overcome fear of failure themselves, and they must loosen its grip on their followers. As Catmull puts it, “The goal, then, is to uncouple fear and failure—to create an environment in which making mistakes doesn’t strike terror into your employees’ hearts” (p 123). Failure is an opportunity for learning, and an opportunity for creativity. In fact, Catmull says the ideal is to create a culture where staff are empowered—not only to explore new areas, to have room for experimentation and to fail without major consequences, but to break outside constraints to solve problems. There’s an enormous upside to such empowerment: “If you create a fearless culture (or as fearless as human nature will allow), people will be much less hesitant to explore new areas, identifying uncharted pathways and then charging down them” (p 111). Some of the ways Pixar creates these avenues:

  • Animated shorts, which have lower budgets and give new directors more opportunity to learn story telling and explore the range of technology.
  • Pixar University, which offers classes for all staff across the company to learn drawing, scene lighting or management.
  • Notes Day, where the entire organization once took a day off to work toward solutions to a problem that impacted them all.

2. Leaders must respond well to failure.
The book is worth reading just to catch the story of how an overly-enthusiastic programmer at Pixar accidentally erased the entire Toy Story 2 movie from the company servers, and how a rogue staffer who had previously set up some backdoor work processes managed to save it. When I shared the story of the accidental deletion with my nine-year-old daughter, her first reaction was, “I’ll bet he got fired!” That’s how most CEOs would respond, and that’s the best way to undermine everything you’ve been preaching. Catmull says if employees are given freedom to experiment, they should never be punished for mistakes. “Leaders must demonstrate their trustworthiness, over time, through their actions—and the best way to do that is by responding well to failure” (p 125).

3. The desire to avoid failure will doom your organization.
One of Ed Catmull’s most exciting moments came when Disney bought Pixar and put him and chief creative officer John Lasseter in charge of both animation studios. They found Disney Animation was paralyzed by institutional fear. “For too long, the leaders… placed a higher value on error prevention than anything else” (p 264). There’s no way to create original ideas or to liberate your employees to innovate if error prevention is your driver. That was the case when Disney went 16 years without an animated film coming in first at the box office.

The irony for Pixar, a company that has hit number one with every film, is that they consider failure to be inevitable. They therefore plan for failure. Yes, they guard against it, but they aren’t paralyzed by it. “If you aren’t experiencing failure, then you are making a far worse mistake: You are being driven by the desire to avoid it. And, for leaders especially, this strategy—trying to avoid failure by outthinking it—dooms you to fail” (p 109).

4. Failure is best done quickly.
How does Pixar keep from failure at the box office? By allowing—or even forcing—failure to happen earlier, when consequences are fewer. Catmull says every film that goes on to success is born an “ugly baby.” It needs a lot of work, and it would be shut down if held up against any standards of success.

Instead of trying to overplan or avoid failure, it’s better to make a decision and see where it goes. This is true for directors and the film-making process, where Catmull says there’s an upside to decisiveness: “The time they’ve saved by not gnashing their teeth about whether they’re on the right course comes in handy when they hit a dead end and need to reboot. It isn’t enough to pick a path—you must go down it” (p 111).

Catmull also says it’s true at the top of the company. “Leadership is about making your best guess and hurrying up about it so if it’s wrong, there’s still time to change course” (p 228). Catmull intuitively pushes many of the tenets of design thinking. It’s a “ready–fire–aim–fire again” approach that takes a best guess and moves forward with it, knowing you have a better chance of hitting the target the second time because of the lessons learned by missing early.

The beauty of Ed Catmull’s approach at Pixar and Disney is that he raised up an army of empowered problem solvers. That approach allowed him to serve as president over two animation studios at the same time. Here’s how he sums up his leadership style:

If we allow more people to solve problems without permission, and if we tolerate (and don’t vilify) their mistakes, then we enable a larger set of problems to be addressed. When a random problem pops up in this scenario, it causes no panic, because the threat of failure has been defanged. The individual or the organization responds with its best thinking, because the organization is not frozen, fearful, waiting for approval…. If you push the ownership of problems down into the ranks of an organization, then everyone feels free (and motivated) to attempt to solve whatever problems they face, big or small (p 164).

Great man theory

My summer reading was pretty diverse. It started and ended with Jesus, then ran on a Second World War theme and borrowed inspiration from the Global Leadership Summit:

  • Christ for Real, by Charles Price
  • The War Magician, by David Fisher
  • Churchill: A Study in Greatness, by Geoffrey Best
  • Creativity, Inc., by Ed Catmull
  • Jesus on Leadership, by Gene Wilkes
  • Extreme Prayer, by Greg Pruett

One overarching theme was really impressed on me through this reading. I was inspired as I read the accounts of Jasper Maskelyne and Winston Churchill. In one case, such creativity organized toward creating illusions that turned the war momentum. In the second case, such sheer determination and eccentric energy focused in one direction. But something bothered me about the fact that everyone looked to these men, and their teams were ineffective without them. These biographies fall firmly in the camp of Thomas Carlyle, who said in the 1840s, “The history of the world is but the biography of great men.”

Wikipedia describes the resulting “Great Man Theory” this way:

a 19th-century idea according to which history can be largely explained by the impact of “great men”, or heroes: highly influential individuals who, due to either their personal charisma, intelligence, wisdom, or political skill utilized their power in a way that had a decisive historical impact.

Since I was young, I’ve enjoyed biographies about these giants in history who turned the course of history. But I’m getting a bit jaded.

It wasn’t until I read Creativity, Inc. that I put my finger on how I have changed. In Ed Catmull’s critique of Walt Disney, I began to wonder why the legendary animation studio become so ineffective after the great man passed away. The expectations were so high, and so much revolved around Disney’s demanding, energetic presence that the studio just couldn’t keep going afterwards.

When Walt Disney was alive, he was such a singular talent that it was difficult for anyone to conceive of what the company would be like without him. And sure enough, after his death, there wasn’t anybody who came close to filling his shoes. For years, Disney employees attempted to keep his spirit alive by constantly asking themselves, “What would Walt do?” Perhaps they thought that if they asked that question they would come up with something original, that they would remain true to Walt’s pioneering spirit. In fact, this kind of thinking only accomplished the opposite. Because it looked backward, not forward, it tethered the place to the status quo. A pervasive fear of change took root. (p165)

Instead, Ed Catmull’s goal at Pixar—and later at Walt’s animation studio—was to create a culture that would produce greatness even after the founders and visionaries were gone. He wanted to build a company with interchangeable parts. Some of the ideas he explores in his book:

  • “My job as a manager is to create a fertile environment, keep it healthy, and watch for the things that undermine it” (p xv).
  • “Figuring out how to build a sustainable creative culture… wasn’t a singular assignment. It was a day-in-day-out, full-time job” (p 65).
  • “All we could do at Disney, I knew, was create a healthy creative culture and see what developed” (p 274).

He begins by talking about the importance of finding the right people and getting them to work together in a way that produces great ideas. He certainly accomplished that by assembling an amazing collection of creative directors at Pixar. He then talks about the goal of management to constantly empower those people to solve creative problems together. He promotes the ideas W. Edwards Deming pushed at Toyota, referring to “a democratic central tenet: You don’t have to ask permission to take responsibility.” (p 51)

Ultimately, Catmull’s greatest success was to bring the ideas of candor and empowerment to the culture of Disney, leading to successive #1 films—”Tangled” and “Frozen”—after 16 years without a box office hit. Rather than replace the existing staff to accomplish this feat, he proudly points out that the studio “was still populated by most of the same people John [Lasseter] and I had encountered when we arrived” (p274).

Let me come full circle, as my summer reading list did. Jesus did the same thing as Ed Catmull did. Or rather, Ed did what Jesus did. He took a ragtag group of fishermen, zealots and tax collectors and spent three years challenging their mindset, changing their hearts and establishing a new culture. He certainly made himself dispensable and created a structure where interchangeable parts would keep the movement going for at least 2,000 years. Granted, we don’t have all the same tools he had available.

And yet, we do. As Jesus told his disciples, “Very truly I tell you, whoever believes in me will do the works I have been doing, and they will do even greater things than these, because I am going to the Father” (John 14:12) and sending the Holy Spirit (v16). Though he probably wouldn’t say it this way, Catmull simply expounds a form of servant leadership that originally came from Jesus. There’s just something about having someone else say the same things again that makes them come alive and allows us to see them with fresh eyes. For that, I’m grateful to Ed Catmull.

I’m not sure I want to read any more “great men” biographies. I want to read about men and women who built great systems and great cultures that continue to the next generation.

From “lording servants” to “stooping lords”

In 1970, Robert Greenleaf introduced a paradox that swept the business community: the idea of The Servant as Leader. Many leaders have picked up his books, embraced the concept and developed a servant leadership methodology. They do mind tricks like inverting the organizational chart, and they develop great management practices, all while missing Greenleaf’s point: he wasn’t writing to leaders.

Few recall that Greenleaf wasn’t suggesting that leaders should become servants. Rather,

The servant-leader is servant first… It begins with the natural feeling that one wants to serve first. Then conscious choice brings one to aspire to lead. That perhaps is sharply different from one who is leader first, perhaps because of the need to assuage an unusual power drive or to acquire material possessions….

The natural servant, the person who is servant first, is more likely to persevere and refine a particular hypothesis on what serves another’s highest priority needs than is the person who is leader first and who later serves out of promptings of conscience or in a conformity with normative expectations. (p50)

Greenleaf was starting with different building blocks: a different attitude, a different spirit, a different person who gets noticed and promoted. In this sense, Nehemiah was a great candidate for development. He learned servantship through years as an exiled cupbearer, attending to the needs of a foreign king. When he eventually aspired to lead, Nehemiah didn’t lose his sense of grounding and character. As a godly governor, he really believed his call was to serve and relieve the people, not add further burden upon them. He was a servant leader long before it became the rage.

So why did Nehemiah use his platform to critique both servants and leaders?

It turns out that even servanthood doesn’t guarantee the right attitude. In chapter 5, Nehemiah’s turns the harsh glare of his spotlight on his predecessors, who laid heavy burdens on the people. He doesn’t stop there, condemning their followers: “Even their servants lorded it over the people” (Neh 5:15).

That sentence just sticks in my craw! I can’t rationalize this seemingly-impossible paradox. How can servants lord it over anyone?

But we do, don’t we? We all leverage any power we can get. From the exaggeration regularly found in CVs to the length of a person’s title, we all use every tool at our disposal. There’s a constant temptation for the administrative support staff of any leader to use the influence of their boss to gain power for themselves. If we’re really honest, we’re all laid bare by this critic of the accepted business practice of his day.

How do we steer clear of lording servantship? What can we learn from Nehemiah?

1. The position doesn’t change the person.
The position of governor came with a high level of responsibility and expectations, one of which was hospitality. Chapter 5 tells us Nehemiah could anticipate as many as 150 gathering at his table any given day. He was a good host, assuring that they had the finest food and a selection of wines. He was a connoisseur, after all.

This was clearly a business expense, and it was a right his predecessors had readily used. In fact, to claim the allowance would not draw any attention, while refusing the perk could create headlines. Nehemiah chose to forego his rights.

Why? My pastor, Glen Nudd, notes:

There was something bigger going on in Nehemiah’s heart and mind than the opportunity to enjoy an enormous hospitality budget.

This decision alone demonstrates that Nehemiah did not change when he got a promotion. After stepping up to enormous responsibility and position, he didn’t forsake humility.

2. Followers pay a cost.
Pastor Nudd says any perk received by a person in a position is a tax, and taxes always have a cost.

No government programs are ever free; they have to be paid by someone.

Nehemiah perceived that the people already carried a heavy burden, and he wasn’t going to add to it. Instead, he sought to lighten it.

The ‘servant-style’ of godly leadership demands that we ask ourselves questions about privileges we’re given, offered, and expected to take and then to ask ourselves the question: ‘If I take advantage of that particular thing, could it potentially undermine my mission to serve those I’m leading?’

3. We are all followers.
What was Nehemiah’s motivation? Verse 15 says it was the fear of God. Because of his understanding of his position in relation to God, he knew his position in relation to the people.

Centuries later, Jesus would marvel at the faith of a Roman with high position willing to beg him to heal a highly-valued servant. This centurion told Jesus he was not worthy to have him step into his home, but knew he could heal with a word.

For I too am a man under authority, with soldiers under me. And I say to one, ‘Go,’ and he goes, and to another, ‘Come,’ and he comes, and to my servant, ‘Do this,’ and he does it.” (Matthew 8:9)

It’s easy to see the nature of authority in that quote. Sure, the centurion could tell people what to do. The key is that first phrase, “For I too am a man under authority.” If we know who we’re really serving, then we don’t abuse power; we handle authority and position with care. Servants don’t lord it over anyone.

4. Servants can “lead upwards.”
Followers usually emulate the behaviors and attitudes they see in their leaders. Nehemiah’s servants were right there with the people, rolling up their sleeves to lay stones in the wall. But what happens to followers who serve beneath a lording leader? Do they get a pass?

Chapter 3 draws out of obscurity the actual men and women who built the wall of Jerusalem. In the middle of this chapter, we see a case study of servants who plotted their own course. Verse 5 says the Tekoites repaired a specific part of the wall, and verse 27 adds that they went the extra mile, helping build a second section. They went above and beyond in spite of the example of those who should have been their role models. While the Tekoites put in the hard work, “their nobles would not stoop to serve their Lord” (Neh 3:5). What powerful phrasing, though a footnote is quick to point out the word “Lord” could also mean lords, or supervisors. Frankly, it’s all the same. When we serve our supervisors, our leaders and our followers, we’re serving our Lord (Eph 6:7).

Before Nehemiah ever aspired to lead, he revealed his posture and his heart. In his prayer in chapter 1, he used the word “servant” seven times. He put himself in good company with Moses and Israel as a “servant of the Lord.” It was easy for Nehemiah to think that way, because I’m convinced he thought the two words – “leader” and “servant” – were synonyms.

Nehemiah never undermined his mission. His character inspired a generation of Jewish leaders. His honest account in the book of Nehemiah influenced many generations to come. And as an exile in a hostile culture, he likely offered a striking contrast to the leadership style of an ungodly king in an ungodly culture. On that point alone, his life and his leadership are certainly relevant to us today.