The wrong people can become the right people

I’ve heard people casually refer to “the right people on the bus” who would never read Jim Collins’ book, Good to Great. While some have tried to discredit the book, Collins’ ideas have had enduring impact. This expression has made it into mainstream culture.

There’s certainly merit to the idea of having the right people. As I build teams, I regularly consider what seats best suit existing staff and imagine the kinds of people I might add to build out a high-performing team. I’ve had some success in my teambuilding efforts and have had the privilege of working with some amazing teams.

But let’s be realistic: many of those in lower levels of leadership don’t have much choice over who they have on their team. Those who lead churches likely find the idea of choosing your own deacons and elders laughable. And almost every leader inherits a team that someone else assembled.

As a leader who has led a lot of change initiatives, I can tell you it would sometimes be easier to start fresh. No doubt there’s a time to clean house and rebuild with new people. But for most of us, the ideas of Jack Eckert, which Brad Smart unpacks in Topgrading, are unlikely. In fact, they feel fundamentally wrong.

I’m a firm believer in people. I believe all people are made in the image of God, and therefore they are more than pawns to be moved around. I believe that environments either support people in becoming who God intended, or erode their opportunities for success. I believe that the same Holy Spirit in me is also in the Christians that I lead. And I believe in the transforming power of that Spirit. I believe these things enough that I’m willing to be punished for implementing them in my leadership. (If you didn’t catch that, it’s one of Patrick Lencioni’s indicators of a core value.)

So in this post I want to consider the idea that the wrong people can become the right people within the right culture

This provocative leadership concept comes from a surprising source: an unconventional corporate leader. Reading Ed Catmull’s Creativity, Inc. in 2015 inspired me. I wondered: if this people-first idea could be true for business, surely it should be even more true in ministry. If we really put people first, shouldn’t we give them every chance of becoming the right people? It’s much more difficult to shift a culture that’s in a downward spiral and a staff who seem to be contributing to that spiral. It certainly requires more of a leader.

Catmull’s conviction developed in 2006, when Disney acquired Pixar Animation and installed Pixar’s creative executives over Disney Animation. Catmull says he and John Lasseter discovered a group of very creative people who were demoralized after a lengthy string of second-rate films. Disney hadn’t had a hit in 16 years and the once-great studio had stagnated since losing its founder. The question for these executives was whether to let all the staff go and bring in their own people or work with the existing staff.

In a radical experiment, they chose to work with who they had.

Could disillusioned, negative, change-averse people become motivated staff members, full of energy and creativity? I’ll answer that question in my next post, and consider ways to implement this idea.

Changing the choosing part of you

At Leadership Rising, we talked about a life of integrity, and I was reminded of a quote I heard from C.S. Lewis:

Every time you make a choice you are turning the central part of you, the part of you that chooses, into something a little different from what it was before. And taking your life as a whole, with all your innumerable choices, all your life you are slowly turning this central thing into either a heavenly creature or into a hellish creature.

In other words, if you cut corners in a small thing, next time you are faced with a choice, it will be a little easier to cut corners again. If you discipline yourself to choose the right choice on the little things, it will be easier to choose to do the right thing on the bigger decisions you face. Integrity is the word we use to describe the sum of a lot of good choices.

Reluctance is not the same as unwillingness

Part 2 in defining a reluctant leader is to describe what it is not. Another great quote from the blogosphere, this one from Jeffrey Dean:

In Forrest Gump, Forrest had hundreds of people following him as he ran across the country, but he had no idea why he was running, much less what to say to those who joined him. When the moment came for him to speak, he simply said he was tired, and thought he would go home. There is a simple wisdom in this, but it was not delivered in a way anyone was ready to accept.

Again, a person with the ability to lead has no duty to do so. While some may argue that choosing not to lead is a waste of ability, I would counter that a person who does not want to lead does not make a good leader. Here, then, is the most important distinction to make: a reluctant leader is not an unwilling leader. It is simply someone who does not actively seek to lead before attracting others who want to follow. At some point, such a person must decide whether to lead or not, and the choice itself defines whether the person is actually a leader or not.

I am one who would argue that stewardship of our gifts is critical, and anything less is waste. However, I’m with him on his last point. Leadership abilities are not enough. A leader is one who chooses to lead.

So reluctant leaders have huge potential, but they’re not leaders until they emerge. I firmly believe that in every reluctant leader, there is a suppressed desire to lead.